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AXA Group Operations · 14 hours ago

Data Center America Lead

Stamford, CT

Full-time

Onsite

Senior Level

AXA Group Operations is a world-leading insurance company committed to innovation and sustainability. They are seeking a Data Center America Lead to manage daily operations of their Atlanta and Suwanee Data Centers, ensuring high availability, performance, and security while overseeing compliance and vendor management.

Information ServicesInformation Technology

Responsibilities

Manage daily operations of Atlanta and Suwanee Data Centers to ensure high availability, performance, and security

Manage security functions, monitoring and updating security access for both Data Centers

Manage daily/nightly operations team for both Metro and Suwanee data centers in Atlanta, GA

Support and put in motion the physical space planning for both data centers and responsible for DC schematics for all equipment layouts and installations

Make recommendations for entities space and capacity planning

Manage security vendor for all internal physical security hardware and their regular maintenance. Manage all camera installs to cover entire suite (over 70 cameras per site)

Manage QTS (DC provider) for overall physical security of the site and their building maintenance schedule (monthly testing for suite alarms/underfloor motion sensors, biweekly DC meeting with account rep etc.)

Consult and plan with vendors on different activities related to management of 3rd party services with the DC (ex. IBM, Cisco, NetApp, Lenovo, Curvature, Innovative Technology Services, etc.)

Manage the power and utilities consumption for both Data Centers. Ensure consumption data is available and accurate

Manage and custom-design the workflow for physical asset management in the data center

Manage the shipping and receiving process of equipment into and out of the Atlanta data centers

Manage and overview all DC scripts to ensure quality of service (QoS) remains at a high level for the Data Centers

Manage the compliance and regulatory requirements for physical security for both Atlanta Metro and Suwanee Data Centers and report to the Data Center Operations manager

Qualification

Data Center ManagementPhysical Security OperationsVendor ManagementFacility EngineeringNetwork/TelecomAuditingFinancial BudgetingData Center Change ManagementQuality of ServiceStaff ManagementMulti-TaskingContinuous ImprovementFluent in EnglishProject Management

Required

Expert Hardware/Software Technical Skills to Implement and Manage a Data Center

Network/Telecom, Storage, Servers

Expert knowledge of Physical Security Operations in DC Facilities

Physical Layer (Cameras, Infrared Beams, Sensors)

Auditing (Access, Biometric, SOX)

Site Access (Entry/Exit)

Expert Facility Engineering Knowledge (Electric & HVAC)

DCIM (QTS or Sunbird dcTrack experience is a plus) and Space Planning tools (Structural space, dimensions)

Manage the physical assets, change requests, incidents, and problems while ensuring IT services continuity and Digital sustainability

Vendor Management Responsibilities

Support in contract management (in collaboration with other teams such as Procurement)

Control and reporting Data Center urbanization, Data Center SHE providers operations in DC as part of the service request / change execution and incident resolution

Apply compliance AXA GO guidelines and reporting Data Center operations delivering proof of compliancy (covering audit topics)

Data Center Change Management Policies, Processes execution and Procedures

Expertise in Racking, Stacking & Cabling Technology

Financial Budgeting and Reporting (PeopleSoft tools)

Procurement & Delivery Processes & Procedures (COUPA experience appreciated)

Tool deployment supervision (Sunbird dcTrack & PowerIQ)

Ability to manage complex documentation

Quality of Service (QOS) & Superior Customer Service Skills

General Understanding of Project Management Methodologies

Able to Manage Multiple Sites and Multi-Tasking Abilities

Staff/People Management and Ability to Lead and Delegate Responsibilities

Contribute to continuous improvement by detecting and formalizing friction and pain points in BAU operations