Apply on Employer Site

Centene Corporation · 13 hours ago

Manager, IT Service

New York, United States

Full-time

Hybrid

Mid, Senior Level

$103K/yr - $190K/yr

5+ years exp

Centene Corporation is a diversified national organization aiming to improve health outcomes through technology. The role involves providing leadership and direction in planning, developing, and maintaining IT service operations, overseeing enterprise system management, and leading ITSM strategies to ensure high-quality service delivery.

Hospital & Health Care

H1B Sponsor Likely

Responsibilities

Develops strategy and plan for the implementation and development of policies and procedures to ensure consistently high levels of quality and availability

Defines and maintains service operations key performance indicators (KPI) metrics

Oversees the planning, hosting, and deployment of key operational activities for IT service and support teams to reduce service volume activity, decrease unexpected network impact activity and ensure consistent response practices

Oversees operational activities per standard operating procedures such as batch processing, backup/recovery jobs, system health checks, system reboots, user account management, system patching, etc

Oversees enterprise event management tools and their respective maintenance, configuration, integration, and strategies

Manages the hiring and training of new and existing staff, conduct performance reviews, provide leadership, technical guidance and coaching to IT Service team members

Leads team to help ensure the stable operation of ITSM activities

Shares knowledge and develop staff capabilities to strengthen understanding of service operations, business issues and best practices; evaluate and define implications to IT

Manages the budget for service operations, support reporting and forecasting activities

Mentors and guides staff

Manages the hiring and training of new and existing staff, conducts performance reviews, and provides leadership, technical guidance and coaching

Shares knowledge and develops staff capabilities to strengthen understanding of business issues and best practices

Develops and communicates organizational objectives; inspires and motivates team members to achieve results

Performs other duties as assigned

Complies with all policies and standards

Qualification

ITIL frameworkWindows ServerActive DirectoryUNIX/LinuxData Domain StorageNetBackupSolarWindsMicrosoft System CenterCoachingLeadershipCollaborationCommunicationConflict managementPresentation skillsNegotiation skills

Required

Bachelor's degree

5+ years of related experience

Experience with Other Windows Server, Active directory, UNIX/Linux, Data Domain Storage, NetBackup and their uses in application hosting architecture

Tools such as SolarWinds, Microsoft System Center or equivalent

Current networking systems

ITIL framework and practices

Ability to lead/manage others

Collaboration and team building skills

Effectively coaches and delivers constructive feedback

Instills commitment to organizational goals

Ability to communicate and make recommendations to upper management

Effective conflict management skills

Develops and delivers effective presentations

Demonstrated negotiation skills

Benefits

Health insurance

401K

Stock purchase plans

Tuition reimbursement

Paid time off plus holidays

A flexible approach to work with remote, hybrid, field or office work schedules

Company

Centene Corporation

Glassdoor3.7

Centene Corporation is a leading healthcare enterprise committed to helping people live healthier lives.

Founded in 1984

Saint Louis, MO, US

10001+ employees

http://www.centene.com

H1B Sponsorship

Centene Corporation has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2021 (1)