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NOVOS FiBER · 17 hours ago

Installation & Repair (I&R) Manager

DFW

Full-time

Onsite

Mid, Senior Level

5+ years exp

NOVOS FiBER is responsible for overseeing customer installations and repairs for their Fiber-to-the-Home (FTTH) network. The I&R Manager leads field technicians, ensures high-quality workmanship, and coordinates with engineering and customer service teams to provide an excellent customer experience.

Customer ServiceInternetTelecommunications

Responsibilities

Oversee all residential and small business fiber installations, service repairs, and drops to the home

Manage daily I&R operations to ensure jobs are completed on time, within budget, and to quality standards

Develop and enforce standard operating procedures (SOPs) for installs, repairs, and drops

Ensure proper fiber handling, splicing, testing, and documentation practices are followed

Hire, train, supervise, and evaluate I&R technicians and subcontractors

Schedule crews effectively to meet demand and service-level expectations

Provide ongoing technical training and performance coaching

Promote a strong safety culture and accountability in the field

Monitor installation and repair quality through audits, inspections, and customer feedback

Resolve escalated customer issues related to installs, service outages, or workmanship

Ensure technicians represent the company professionally at customer premises

Coordinate with construction and engineering teams on drop placement, network readiness, and service activation

Ensure accurate testing (light levels, OTDR where applicable) and documentation of all work

Identify recurring issues and recommend improvements to network design or processes

Ensure compliance with OSHA, local, and company safety standards

Conduct safety meetings and field inspections

Ensure proper use and maintenance of tools, vehicles, and equipment

Track and report key performance indicators (KPIs) such as install intervals, repeat truck rolls, repair times, and first-time completion rates

Manage inventory related to installs and repairs (ONTs, drops, hardware, tools)

Assist with budgeting, forecasting, and cost control for I&R operations

Qualification

Fiber optic installationFiber splicingTestingLeadership experienceNetwork design interpretationOSS/BSS familiarityFiber certificationCustomer-focused mindsetProblem-solving abilitiesTeam management skillsCommunication skills