Daasity · 1 week ago
Tier 1 Technical Support - Remote
United States
Full-time
Remote
Entry Level
$55K/yr - $65K/yr
1+ years expDaasity is a company that specializes in providing a proprietary platform for direct-to-consumer e-commerce companies. They are seeking a Level 1 Support Specialist to handle inbound support requests, troubleshoot technical issues, and educate customers on using their platform effectively.
AnalyticsData IntegrationData VisualizationE-Commerce
Responsibilities
Respond to inbound customer inquiries via email, chat, and video calls
Use Looker dashboards to investigate data issues and guide customers through solutions
Troubleshoot common technical issues, including integration setup and reporting discrepancies
Escalate complex technical problems to Level 2 Support or Engineering, while keeping the customer informed
Document recurring issues and propose improvements to internal knowledge base
Educate customers on best practices for using Daasity, including how to access, interpret, and apply data insights
Collaborate with Customer Success Managers to ensure a seamless merchant experience
Track and log customer interactions and resolutions in support tools
Qualification
Required
1–2 years in a customer-facing technical support role, preferably in SaaS or data/analytics
Strong communication skills: able to adapt tone for different users, explain data clearly, and show empathy
Proficiency with data tools or BI platforms (Looker experience a strong plus)
Basic understanding of Python and SQL (and willingness to learn)
Ability to troubleshoot systematically and document solutions
Comfortable working remotely and managing multiple priorities
Customer-first mindset and strong problem-solving skills
Preferred
Working knowledge of SQL, Python, Looker, Tableau, or other BI/analytics tools
Experience in eCommerce or SaaS environments
Bilingual (Spanish/English strongly preferred)
Familiarity with data integrations, APIs, or cloud-based data warehouses
Prior experience in a help desk or Level 1 support environment
Benefits
Remote-first organization
Generous time off policy, including paid parental leave
Competitive medical coverage for you and your dependents
Equity shares
Growth potential company-wide
Collaborative, transparent, and fun-loving work environment
Company
Daasity
Daasity enables Consumer Product Brands to make better data-driven decisions, leading to faster and more profitable growth.
51-200 employees
H1B Sponsorship
Daasity has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2022 (3)
2020 (2)
Funding
Current Stage
Growth StageTotal Funding
$20.7MKey Investors
VMG PartnersOkapi Venture Capital
2022-01-14Series A· $15M
2021-03-26Seed· $3.4M
2019-11-06Seed· $2.3M
Leadership Team
J
Joe Rzepiejewski
CTO
Dan LeBlanc
Analytics & Data Model Guru
Recent News
San Diego Business Journal
2024-03-28
2024-01-19
Company data provided by crunchbase