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Heartland · 1 month ago

Enterprise Restaurant - Account Executive

Charlotte, North Carolina, USA

Full-time

Hybrid

Senior Level

5+ years exp

Global Payments is a leading company in payment solutions, and they are seeking an Enterprise Restaurant Account Executive to manage key enterprise restaurant brand accounts. The role involves developing account-specific plans, maintaining customer relationships, and ensuring high-quality delivery of services to drive customer satisfaction and retention.

Credit CardsPaymentsTransaction Processing

Responsibilities

Serve as the primary point of contact for assigned enterprise restaurant brand accounts

Coordinate cross-functional teams (implementation, support, product, finance, etc.) to deliver on customer goals and ensure high-quality delivery

Develop account specific plans focused on maximizing customer satisfaction and deepen Xenial’s product portfolio within the accounts

Own the post-sale relationship and develop long-term strategic account plans to drive retention, expansion, and customer satisfaction

Build and maintain senior-level customer relationships through consultative selling and promoting customer confidence in Xenial

Supporting QBR’s (Quarterly Business Reviews), performance reporting, and strategic check-ins with key stakeholders

Partner with Sales Executives, Sales Engineers, Support, and others across the business to ensure smooth handoffs and a unified customer experience

Act as an internal advocate for your customers by escalating issues and aligning services to their needs

Implement a structured and consistent communication framework to ensure all relevant stakeholders have up-to-date visibility into the account status

Monitor account health, including contract renewals, support trends, and satisfaction metrics

Track and forecast account performance, revenue, and growth metrics in CRM tool (Salesforce)

Create and conduct product skills and sales meeting training to inform customers of new developments in products, technology, industry updates, company policies and procedures

Manage the sales process from end to end inclusive of building a funnel, qualifying leads, identifying decision makers, coordinating product demonstrations, negotiating contractual and financial terms and ensuring on-going customer satisfactions post-sale

Net revenue growth

Account retention & renewals

Customer satisfaction / NPS

Timely and effective issue resolution

Strategic relationship development

Execution of account growth plans

Qualification

Enterprise salesAccount managementCustomer successSalesforceProject managementOrganizational capabilitiesAttention to detailCommunication skillsSelf-StarterStrategic thinkerInterpersonal skills