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Southern Home Services · 23 hours ago

Customer Service Representative/Dispatcher

Myrtle Beach, SC

Full-time

Onsite

Entry Level

1+ years exp

Southern Home Services is a residential HVAC, Plumbing and Electrical company that acquires, owns, and operates businesses around the United States. They are seeking a dynamic Customer Service Representative/Dispatcher to join their team, responsible for managing customer inquiries, scheduling appointments, and maintaining customer records.

Heating Ventilation and Air Conditioning (HVAC)Industrial ManufacturingMachinery Manufacturing

Responsibilities

Answer incoming customer requests and inquiries in a professional & friendly manner

Act as a liaison between customers, technicians, salespersons & management

Schedule service and routine maintenance appointments

Maintain & update customer records based on interactions

Process invoice payments

Provide information about products and services

Troubleshoot and resolve customer issues and concerns

Develop & maintain a knowledge base of the evolving products & services that benefit our customers

Participate in in-house training on products & services needed by our customers& office software required to fulfill this position

Additional duties as assigned

Qualification

Customer service experienceMicrosoft OfficeService TitanEmpathyCommunication skillsTime management

Required

Minimum of 1-year administrative or customer service experience in an office setting is required

Knowledge in Microsoft Office is a required

Ability to easily cultivate strong rapport with customers and co-workers

Find it rewarding to organize, prioritize and manage time effectively to see a task through to completion

Work well independently & with integrity in a structured yet relaxed environment

Enjoy patiently, empathetically helping others

Excellent written and verbal communication skills

Preferred

Service Titan is a plus

Benefits

Reliable, Year-Round Work

Weekly Paychecks

Paid Time Off and Paid Holidays

Comprehensive Medical, Dental and Vision Benefits

Health savings accounting

Flexible spending account

Employee discounts

Company paid short term life insurance

Life insurance

Company

Southern Home Services

Southern Home Services provides Air Conditioning, Heating, Electrical, and Plumbing repair and maintenance services throughout Florida, Georgia, South Carolina, North Carolina, Texas, Kansas, Missouri, Maryland, Virginia, Alabama, and Kentucky.

Founded in 2016

Maitland, Florida, USA

1001-5000 employees