Bilingual Call Center Representative jobs in United States
cer-icon
Apply on Employer Site
company-logo

Humana · 20 hours ago

Bilingual Call Center Representative

positionUnited States
timeFull-time
remoteRemote
seniorityEntry Level
money$39K/yr - $49K/yr
date2+ years exp

Humana is committed to putting health first and is seeking a Bilingual Call Center Representative to help deliver exceptional support to Louisiana Medicaid members. This role involves addressing customer needs, resolving issues, and providing solutions that make a difference in healthcare journeys.

Health CareHealth InsuranceInsuranceVenture Capital
check
H1B Sponsor Likelynote

Responsibilities

Addresses customer needs which may include complex benefit questions, resolving issues, and educating members
Records details of inquiries, comments or complaints, transactions or interactions and acts accordingly
Escalates unresolved and pending customer grievances
Supports Medicaid Outbound Call Campaign efforts by conducting outreach calls to members
Decisions are typically focused on interpretation of area/department policy and methods for completing assignments
Works within defined parameters to identify work expectations and quality standards, but has some latitude over prioritization/timing, and works under minimal direction
Follows standard policies/practices that allow for some opportunity for interpretation/deviation and/or independent discretion

Qualification

Customer service experienceBilingual English/SpanishMulti-taskingAttention to detailEffective communication

Required

2+ years of customer service experience
Bilingual English/Spanish. Must be able to speak, read and write in both languages without limitations or assistance
Must reside in the state of Louisiana or Texas
Demonstrated experience with providing exceptional customer service and attention to details while listening on calls
Prior experience managing multiple or competing priorities, including use of multiple computer applications simultaneously
Prior experience effectively communicating with customers verbally and listening to their needs
Must be able to accurately and completely document member needs, inquiries, or questions during calls within multiple systems

Preferred

Associate or bachelor's degree
Prior inbound call center or related customer service experience
Prior healthcare experience

Benefits

Medical, dental and vision benefits
401(k) retirement savings plan
Time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave)
Short-term and long-term disability
Life insurance

Company

Humana

twittertwittertwitter
Glassdoor3.8
company-logo
Humana is a health insurance provider for individuals, families, and businesses.
dateFounded in 1964
location
Louisville, Kentucky, USA
people-size10001+ employees
web-link
http://www.humana.com

H1B Sponsorship

Humana has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (202)
2024 (246)
2023 (284)
2022 (274)
2021 (212)
2020 (84)

Funding

Current Stage
Public Company
Total Funding
$13.07B
2025-05-30Post Ipo Debt· $5B
2025-03-03Post Ipo Debt· $1.25B
2024-03-11Post Ipo Debt· $2.25B

Leadership Team

leader-logo
Jim Rechtin
CEO and President
linkedin
leader-logo
Colin Drylie
Senior Vice President, Experience Transformation
linkedin

Recent News

Fierce Healthcare
Editor's Corner—Fierce Health Payer's 15 most-read stories of 2025
2025-12-24
MarketScreener
Pentagon awards Humana a $7.3 billion health care deal
2025-12-18
Fierce Healthcare
Humana taps Amazon's Aaron Martin to lead insurance unit as company veteran steps down
2025-12-18
Company data provided by crunchbase