TransPerfect Connect · 13 hours ago
Sr. Account Manager
LA Metro Area
Full-time
Onsite
Mid, Senior Level
$75K/yr - $75K/yr
3+ years expTransPerfect Connect is a leading company in the media and entertainment industry, seeking a Senior Account Manager to develop and support new business relationships. The role involves managing complex global accounts, ensuring customer satisfaction, and driving account profitability and revenue growth.
Translation & Localization
Responsibilities
Onboarding new customers/programs at a global level
Maintain OVERALL global Customer org chart (map, update and well defined) to ensure continuous and consistency communication touch points
Define, deploy, measure onboarding plan with internal teams & customers
Define and manage risk mitigation analysis and plan
Ensure an internal and external technology roadmap is defined and deployed
Collaborate with Consulting, Technology, InfoSec, Client Services and Production teams
Create governance framework (SLA/MSA/KPIS, escalation path, client meeting framework, issue management)
Document account processes & SOPs including pricing, contractual terms, global quality plan
Define with given stakeholders account strategy to grow revenue, increase profit & client sat + produce improvement & efficiencies plan and innovation roadmap
Drive account growth & support sales in sales cycle & upselling activities including competitive analysis & pricing definition
Audit accounts regularly and works with production on process improvement & optimization plan (operational excellence & service delivery models)
Participate in Client RFPs, RFIs, RFQs
Lead regular Business Reviews, status calls, etc
Ensure compliance with PMO framework
Be a consultative partner to customers by identifying areas for improvement and solving customer’s business problems
Manage Customer reporting
Create customer loyalty and advocacy
Qualification
Required
3-5 years of work experience, preferably in sales or customer service in Media/Entertainment
Minimum Bachelor's degree
Excellent written and verbal communication skills
Strong customer service + interpersonal skills
Highly motivated and goal-oriented
Effective time management + organizational skills
Proactive approach to problem solving
General knowledge of Microsoft Office (Excel, Outlook, Word, PowerPoint)
Presentation skills/eye for design
Benefits
Medical, dental, and vision insurance
401k matching
Membership to child-care providers
Other TransPerks
You even get your birthday off
Company
TransPerfect Connect
TransPerfect Connect is a leading provider of Global Contact Center services, and remote interpreting solutions including Over-the-Phone Interpretation (OPI), video remote interpretation, as well as multilingual email and chat support.
1001-5000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase