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Isabella Bank · 1 day ago

Branch Operations Administrator

Mount Pleasant, MI

Full-time

Onsite

Senior Level

5+ years exp

Isabella Bank is a financial institution seeking a Branch Operations Administrator to develop and maintain operational procedures. The role includes enhancing customer service experiences and supporting branch training to ensure consistent operations across all regions.

AgricultureFinancial ServicesInsuranceReal Estate

Responsibilities

Develop and oversee teller-training materials for teller and branch processes

Provide guidance for operational training for new branch managers and teller supervisors

Ensure the overall operations of the branches adhere to all operations, security, risk, and regulatory policies and procedures

Develop and maintain branch operational procedures for branch software applications

Utilizes data to resolve operational problems; and identifies process improvements

Assists branches in customer service operations by orienting and coaching branch leadership

Serves as a resource for the Regional Managers on areas of branch operation to ensure consistency in how all branch offices deliver bank products and services

Reviews branch processes to ensure consistency and identify training needs

Identifies, updates, and reviews branch metrics for Regional Managers to assist in consistency and staffing needs in the branches

Performs other similar or related duties as necessary

Qualification

Banking operations experienceData analysisMicrosoft WordMicrosoft ExcelMicrosoft PowerPointManagement skillsCoaching skillsTraining skillsVerbal communicationWritten communicationDecision makingProblem solvingOrganizational skillsInterpersonal skills