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Village Mercantile Home and Farm Store · 2 weeks ago

Customer Service Representative Lead

Albuquerque, NM

Full-time

Onsite

Entry, Mid Level

1+ years exp

Village Mercantile Home and Farm Store has been dedicated to providing high-quality farm and home supplies for over 25 years. The Customer Service Representative Lead supports the customer service team by providing guidance, training, and operational leadership while ensuring smooth operations and strong customer service.

Ranching

Hiring Manager

Erienne Kriesch

Responsibilities

Provide warm, friendly, professional service

Operate POS accurately for sales and returns

Answer basic product questions and direct customers as needed

Maintain clean and organized checkout areas

Assist with carry-outs and sales floor support

Support training and onboarding for CSRs

Act as shift lead when supervisors are off-site

Communicate store priorities and expectations

Provide real-time guidance to CSRs

Restock shelves, bagged feed, pet supplies, and impulse items as directed

Assist with merchandising and promotional displays at checkout and throughout the store

Support team with carry-out service for heavy/awkward items when needed

Support product rotation and monitoring

Model proper cash-handling, loss-prevention, and PCI compliance protocols

Observe and report any suspicious activity or policy violations

Keep walkways and checkout areas safe and free of hazards

Communicate effectively with team members and supervisors regarding customer needs and store priorities

Jump in to help during busy periods—whether at registers, sales floor, or loading dock

Other duties as assigned by supervisor or manager

Qualification

Customer service experiencePOS/cash-handling experienceTrainingMentoringCommunication skillsBasic math skillsPunctualityComfortable with computersFarm productsReliability