Autura · 13 hours ago
Customer Success Manager, Marketplace
United States
Full-time
Remote
Mid LevelAutura is a company focused on fostering a strong team spirit and is seeking a Customer Success Manager to enhance their Customer Success department. The CSM will be responsible for managing seller relationships, ensuring successful onboarding and activation, and optimizing auction performance for Marketplace sellers.
Computer Software
Responsibilities
Own the post-sale handoff from Sales through seller launch; ensure sellers are onboarded, trained, operationally ready, and running their first successful auctions
Educate sellers on Marketplace workflows, listing best practices, inspections, pricing, and auction cadence to ensure they are set up for repeat success
Serve as the primary point of contact for a portfolio of Marketplace sellers; manage day-to-day communication, planning, and ongoing support
Proactively monitor seller health, engagement, and auction activity to identify risk and intervene before churn or inactivity occurs
Work with sellers to improve auction outcomes through better inventory mix, listing quality, timing, pricing strategy, and operational readiness
Use Salesforce to execute playbooks, track seller health, and report on activation, retention, and engagement metrics
Identify qualified opportunities for additional Autura products or services and route them to the Sales team when necessary
Handle cancellation requests, objections, and seller issues; coordinate with Ops, Product, and Finance to resolve blockers
Build relationships with decision-makers, champions, and day-to-day users within seller organizations
Partner with Sales, Marketplace Operations, Product, and Marketing to deliver a seamless seller experience from launch through ongoing operations
Capture seller feedback, obstacles, and success stories and relay them to the Director of Customer Success to continuously improve the seller journey
Qualification
Required
Highly organized and able to manage multiple seller relationships
Self-driven, proactive, and customer-focused
Strong communication and relationship-building skills
Comfortable learning and using CRM and marketplace tools
Passionate about customer success and service
Benefits
Competitive pay and annual performance reviews
Option for 100% fully paid benefits package including health, dental, vision
401(k) with a matching company contribution
Open Paid Time Off
100% Remote work
Company
Autura
Autura’s mission is to keep communities moving. When communities can move freely and safely, society thrives.
Founded in 2002
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Nina Michelle Carazas
Chief Operating Officer
Carl Bane
Head of Product and Partner Enablement
Recent News
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