Cox Enterprises · 1 month ago
Supervisor, Commercial Services - Manheim Dallas
Dallas TX
Full-time
Onsite
Mid, Senior Level
$54K/yr - $81K/yr
5+ years expCox Automotive is a leader in transforming the automotive industry through innovative technology and exceptional service. The Commercial Services Supervisor is responsible for ensuring positive client experiences, managing employee schedules, and overseeing sales strategies for client vehicles. This role involves collaboration across departments to enhance client success and maintain operational efficiency.
AdvertisingBroadcastingDigital MediaTelecommunications
No H1B
Responsibilities
Oversee day-to-day operations, providing oversight and direction to employees in the operating unit
Works with managers to review work volumes, plan and continuously monitor staffing levels to ensure efficiency, work quality, prioritization, and superior customer service
Audit work completed by Commercial Account Administrators and Posting and Procurement dept for accuracy. Log audit discrepancies, providing opportunities for addressing trends with performance or system issues
Serves as a point person for resolution of customer issues in partnership with the Commercial Sales Team and Major Accounts. Identify, assess, and resolve issues; refer unresolved customer conflicts to designated departments for further investigation
Collaborate with other departments, locations, commercial clients, and Manheim groups to ensure client success, address issues impacting employees and assure an overall positive experience for both clients and employees
Communicate with managers on challenges, process changes, and new accounts. Provide input for improvements, diagnostic tools, and process
Coordinate and oversee the sales preparation for commercial accounts, ensuring accurate collection of vehicle and account information as defined in the clients’ Standard Operating Procedures (SOP)
Utilizing a deep understanding of the automotive business and clients’ business models, strategically align Cox Automotive’s suite of products and services to ensure client success
Cultivate and maintain positive relationships with commercial account representatives, their teams, and major commercial clients, including banks
Utilize strong relationships with commercial clients to address concerns, fulfill requests, and promote upselling of Cox Automotive services
Supervise staff in inventory management post pre-sale reconditioning and oversee the redemption process
May supervise the Outside Commercial Coordinator team who work closely with client account representatives to coordinate vehicles for sale, review work performed, ensure appropriate & timely sale line-up, and ensure effective operational flow
Develop and nurture team members’ strengths and identifying areas for improvement through encouragement with goal setting, feedback, employee recognition, rewards, and performance development planning
Develop new commercial accounts and increase volume with existing customers through proactive outreach
Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such. Work in cooperation with safety leadership in support of all safety activities aligned with Safety Excellence
Qualification
Required
High School Diploma/GED and 5 years' experience in a related field. The right candidate could also have a different combination, such as a bachelor's degree in a related discipline and 3 years' experience in a related field; a master's degree and 1 year of experience; or a Ph.D. and up to 1 year of experience
Candidate must have at least one year in a role of management/leadership
Customer service experience required
Ability to foster productive and professional internal and external business relationships required
Strong verbal and written communication skills required
Strong interpersonal skills required
Strong ability to problem solve and de-escalate heated situations required
Strong organizational skills required
Good computer software skills necessary. Must possess basic Microsoft Excel, Word, and Outlook skills
Ability to sit or stand for prolonged periods of time
Ability to perform repetitive data entry tasks, manual dexterity
Vision abilities required include close, distance and depth perception
Preferred
Experience in the automobile industry or the auction business preferred
Experience coaching and leading others preferred
Benefits
The flexibility to take as much vacation with pay as they deem consistent with their duties, the company’s needs, and its obligations
Seven paid holidays throughout the calendar year
Up to 160 hours of paid wellness annually for their own wellness or that of family members
Additional paid time off in the form of bereavement leave
Time off to vote
Jury duty leave
Volunteer time off
Military leave
Parental leave
Health care insurance (medical, dental, vision)
Retirement planning (401(k))
Paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO)
Company
Cox Enterprises
Cox Enterprises is a communications, media, and automotive services company.
10001+ employees
Funding
Current Stage
Late StageTotal Funding
$1.7M2014-12-15Grant· $1.7M
Leadership Team
Alexander Taylor
Chairman and Chief Executive Officer
Patrick O'Boyle
Senior Vice President of Corporate Development
Recent News
2026-01-07
Dayton Daily News
2025-12-11
Company data provided by crunchbase