Metropolitan Uniform & Linen Services · 3 weeks ago
Collections & Customer Service Assistant
Legal Address, Haverhill, MA, US
Full-time
Onsite
Entry Level
$24/hr - $30/hr
2+ years expMetropolitan Linen Services is a family owned and operated company providing linen and uniform rental services. They are seeking a dependable Administrative, Collections & Customer Service Assistant to support their Accounting, Operations, and Customer Service teams by assisting customers with billing inquiries and following up on outstanding balances.
Textiles
Responsibilities
Assist customers with billing questions, invoice requests, and payment inquiries
Follow up on past-due accounts via phone and email in a professional, customer-friendly manner
Document customer interactions and update account notes
Maintain collections trackers and support reporting
Coordinate with internal teams (Accounting, Customer Service, Operations) to resolve account issues
Provide general administrative support including data entry, filing, and document organization
Qualification
Required
2+ years of experience in customer service, collections, billing, or office administration
Comfortable speaking with customers by phone and email regarding billing questions and account balances
Strong organizational skills and attention to detail
Proficient in Microsoft Office (Excel, Outlook, Word)
Professional, reliable, and able to multitask in a fast-paced office environment
Preferred
Bilingual English/Spanish a plus
Company
Metropolitan Uniform & Linen Services
Metropolitan Linen Services is a family owned and operated business with over 40 years of experience in the uniform and linen rental industry.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase