Senior Customer Success Specialist - Amazon Connect, AWS Specialist and Partner Organization jobs in United States
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Amazon · 2 weeks ago

Senior Customer Success Specialist - Amazon Connect, AWS Specialist and Partner Organization

positionAustin, Texas, USA
timeFull-time
remoteOnsite
senioritySenior Level
money$138K/yr - $239K/yr
date5+ years exp

Amazon Web Services (AWS) is seeking an innovative Customer Success Specialist to transform enterprise contact center experiences through AWS Amazon Connect. The role involves developing customized success plans, designing technical workshops, and monitoring customer health to drive technology adoption and business value.

Artificial Intelligence (AI)DeliveryE-CommerceFoundational AIRetail
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H1B Sponsor Likelynote

Responsibilities

Develop customized success plans that align AWS Amazon Connect solutions with customers' strategic business objectives
Design and deliver technical workshops that accelerate technology adoption and customer enablement
Create comprehensive best practices documentation and implementation guides
Proactively monitor customer health dashboards and address potential adoption barriers
Gather and communicate critical customer insights to AWS product development teams

Qualification

AWS Amazon ConnectCloud services implementationPMP certificationSCRUM/Agile certificationTechnical program leadershipCustomer engagementBusiness case developmentTeam collaboration

Required

5+ years of leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience
2+ years of customer-facing work, engaging with customer executives, technologists or partners to solve business problems with advanced technologies experience
Bachelor's degree in science, technology, engineering, math, business or equivalent
Experience leading technical and non-technical transformation project teams with a proven ability to work across broad functional teams

Preferred

PMP certification, or SCRUM/Agile, SAFe certification
Experience implementing cloud services including migrations and modernization projects or similar
Experience with Amazon Connect or call center technology

Benefits

Equity
Sign-on payments
Full range of medical, financial, and/or other benefits

Company

Amazon

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Amazon is a tech firm with a focus on e-commerce, cloud computing, digital streaming, and artificial intelligence.
dateFounded in 1994
location
Seattle, Washington, USA
people-size10001+ employees
web-link
https://amazon.com

H1B Sponsorship

Amazon has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (22803)
2024 (21175)
2023 (19057)
2022 (24088)
2021 (12233)
2020 (14881)

Funding

Current Stage
Public Company
Total Funding
$8.11B
Key Investors
AmazonKleiner Perkins
2023-01-03Post Ipo Debt· $8B
2001-07-24Post Ipo Equity· $100M
1997-05-15IPO

Leadership Team

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Douglas J. Herrington
CEO, Worldwide Amazon Stores
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Werner Vogels
VP & CTO
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Company data provided by crunchbase