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Naviant · 1 week ago

Customer Solutions Engineer Intern

United States

Internship

Remote

Intern

Start in 2026 Summer

Naviant is a company that partners with organizations to reimagine how work gets done through intelligent technology and a human-centered approach. They are seeking a Customer Solutions Engineer Intern for Summer 2026, where the intern will tackle real customer support challenges and technical projects while gaining hands-on experience in a collaborative, remote environment.

Business Information SystemsComputerConsultingInformation TechnologyService IndustrySoftware

Growth Opportunities

H1B Sponsor Likely

Responsibilities

Complete HR onboarding and administrative tasks

Meet your mentor, team members, and cross-functional colleagues

Learn about Naviant’s culture, processes, and workflows

Gain foundational knowledge of Naviant’s technology solutions, including Hyland OnBase, ABBYY FlexiCapture/Vantage, and UiPath

Learn support processes, documentation practices, and system navigation

Participate in exercises and shadowing to build confidence in troubleshooting and customer support

Observe and assist with live customer support cases, ticket tracking, and documentation

Gain hands-on experience on real cases, contributing to automated, scalable solution design with responsibilities progressing from observation to active participation

Attend cross-departmental meetings to understand workflows, collaboration, and escalation processes

Participate in a capstone project or presentation summarizing your internship experience

Highlight contributions to technical solutions, process improvements, and support tasks

Share insights, lessons learned, and recommendations for enhancing customer support

Build strong relationships with internal teams, vendors, and customers

Continuously apply problem-solving, analytical thinking, and technical skills

Take initiative, ask questions, and propose ideas for process and technical improvements

Maintain engagement, productivity, and professionalism in a remote-work environment

Qualification

Hyland OnBaseABBYY FlexiCaptureUiPathCustomer ServiceTechnical SupportAnalytical ThinkingDigital OrganizationCommunication SkillsProblem-SolvingInitiative

Required

College junior or senior status

Strong foundation in customer service, with experience in customer-facing roles

Hands-on experience and a genuine interest in technology, automation, RPA, ECM, or cloud platforms

Clear and professional communication skills, both verbally and in writing

Ability to collaborate across teams, ask questions, share information, and document processes

Skilled at managing information digitally and maintaining organized records

Ability to multitask efficiently and remain focused and productive in a remote work environment

Demonstrated solution-oriented mindset and strong critical thinking skills

Ability to interpret ambiguity, identify opportunities for improvement, and make well-reasoned decisions

Self-motivated, coachable, and proactive

Comfortable navigating change, thinking creatively, and implementing innovative solutions

Eager to continuously learn and grow skills

Company

Naviant

Naviant provides enterprise content management (ECM) solutions.

Founded in 1986

Verona, Wisconsin, USA

51-200 employees

http://naviant.com/

H1B Sponsorship

Naviant has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (1)