LEL Home Services Indiana and Ohio, LLC · 1 month ago
Program Manager (QIDP)
Indianapolis, IN
Full-time
Onsite
Entry, Mid Level
2+ years expLEL Home Services Indiana and Ohio, LLC is seeking a Program Manager who will serve as a quality assurance liaison for Individuals and their support teams. The role involves building relationships, coordinating care, and ensuring compliance with regulations to support the success of Individuals in their communities.
Health CareMedicalPersonal HealthService Industry
Responsibilities
Build relationships with Individuals and understand their interests and needs; carry a caseload of at least 35 Individuals
Assure that DSPs adhere to waiver rules and regulations; be a resource for DSPs as LEL employees and as support staff
Connect with every Individual/family every month and visit at least quarterly
Coordinate with IST/Individual Support Team (family members, case managers, behavior support specialists and other stakeholders)
Assist Individuals and their family members with maximizing their waiver funds
Provide ideas and guidance to help Individuals achieve the Good Life
Occasionally provide direct care and support if no DSP or natural supports are immediately available
Ensure "Blue Books" with critical information about each Individual is at their home and up to date
Collaboratively establish Individuals' goals
Ensure drills and assessments are completed monthly
Work closely with the Individualized Support Team (IST) in assessing the Individual’s risks and assuring a plan
Process quality assurance, complaint, incident and change of status reports and notify the appropriate parties with the reports
Prepare, investigate and submit Incident Reports within 24 hours
Ensure that each of the following are reviewed and agreed upon by the IST at each quarterly meeting:
The appropriateness of services and alignment with the Individual’s support needs to live their best life
Risk assessments and current risk plans
The appropriateness of ISP goals
Progress towards ISP/PCP goals
The appropriateness of current medication as well as compliance
Recent and upcoming medical appointments
Health and safety of the Individual
The compliance of all files
Work closely with LEL leadership to maximize supports provided to Individuals and their caretakers
Monitor industry and local trends, advising leadership on service changes
Participate in company leadership meetings and events
Program Managers have calls/meetings approximately 3 times weekly outside of standard business hours
Meeting with Individuals may require driving up to 4 hours
Makes connection with every family at least once monthly
Visit Individuals at least once quarterly
Completion of Incident Reports within 24 hours
Prepare collaborative and thorough materials for quarterly meetings
Advocates for the needs of Individuals
Friendly, supportive rapport with all Individuals, families, DSPs and members of the support team
File compliance
Program Manager must have a Bachelor’s degree in Human Services or related degree per state requirements
Familiarity with FSW, CIH, Pathways, Health & Wellness Medicaid Waivers
Minimum of two years full-time professional work experience preferred
Satisfies all requirements under applicable law
Experience and skills necessary to perform services listed above
Strong interpersonal and relationship-building skills
Customer service oriented
A positive and pleasant attitude
Ability to work independently and be self-motivated
Exceptional organizational skills and close attention to detail
Strong problem-solving skills
Excellent written and oral communication skills
Strong Microsoft Office experience (Outlook, Excel)
Dependable vehicle and valid Driver’s License
Qualification
Required
Bachelor's degree in Human Services or related degree per state requirements
Familiarity with FSW, CIH, Pathways, Health & Wellness Medicaid Waivers
Minimum of two years full-time professional work experience preferred
Satisfies all requirements under applicable law
Experience and skills necessary to perform services listed above
Strong interpersonal and relationship-building skills
Customer service oriented
A positive and pleasant attitude
Ability to work independently and be self-motivated
Exceptional organizational skills and close attention to detail
Strong problem-solving skills
Excellent written and oral communication skills
Strong Microsoft Office experience (Outlook, Excel)
Dependable vehicle and valid Driver's License
Company
LEL Home Services Indiana and Ohio, LLC
We understand the difficulties associated with finding quality care for a disabled loved one because Edith Glover, our founder, discovered a shortage of quality caregivers during her family’s journey.
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase