Q2 · 3 weeks ago
Application Support Analyst
Austin, TX
Full-time
Hybrid
New Grad, Entry Level
0+ years expQ2 is a leading provider of digital banking and lending solutions, seeking an Associate Application Support Analyst to provide technical support to external customers using Q2 Solution. The role involves troubleshooting, case documentation, and issue resolution for mid-sized applications, requiring strong communication skills and a customer-first attitude.
Financial ServicesFinTech
No H1B
Responsibilities
Provide first-line telephone technical support for Q2 Solution
Troubleshoot and resolve basic customer problems in a timely manner
Accurately record, categorize, and document all customer interactions using a case tracking system
Establish case priorities and provide regular updates on open issues
De-escalate customer concerns and manage expectations
Use available tools, procedures, and documentation to resolve technical problems
Provide step-by-step guidance and “how-to” assistance to customers
Manage individual open case queue and handle new assignments daily
Escalate unresolved issues to appropriate teams per guidelines
Perform data or configuration changes in production environments with high attention to detail
Test emergency product fixes from the development team when required
Follow internal change control procedures for product modifications
Ensure compliance with security, availability, confidentiality, and privacy policies
Collaborate with internal teams (implementation, development, etc.)
Communicate key customer issues to Operations Management as needed
Participate in 24x7 rotational shifts and “on-call” coverage
Qualification
Required
Bachelor's degree in a relevant field or equivalent experience (0–2 years); advanced degree holders may apply with no experience
Intermediate SQL skills required
Understanding of remote support tools and basic networking concepts
Previous experience in software support or delivery (enterprise/mid-sized preferred)
Strong verbal and written communication skills
Excellent organizational skills and attention to detail
Ability to quickly learn new software and technologies
This position requires fluent written and oral communication in English
Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time
Preferred
Customer service experience preferred; must demonstrate a respectful and helpful approach
Troubleshooting experience is a plus
Knowledge of banking practices is helpful
Benefits
Health & Wellness
Hybrid Work Opportunities
Flexible Time Off
Career Development & Mentoring Programs
Health & Wellness Benefits, including competitive health insurance offerings and generous paid parental leave for eligible new parents
Community Volunteering & Company Philanthropy Programs
Employee Peer Recognition Programs – “You Earned it”
Company
Q2 is a Financial Services company.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Jonathan Price
Chief Financial Officer
Himagiri Mukkamala
Chief Operating Officer
Recent News
2025-11-18
Company data provided by crunchbase