Provation · 13 hours ago
Client Relationship Executive
United States
Full-time
Hybrid
Mid Level
$63K/yr - $105K/yr
3+ years expProvation is a leading provider of healthcare software and SaaS solutions aimed at enhancing clinical productivity and care coordination. The Client Relationship Executive is responsible for nurturing and expanding relationships with existing healthcare clients, focusing on account management and driving revenue growth through upselling and cross-selling strategies.
Health CareMedicalSoftware
Responsibilities
Client Relationship Management & Customer Success Orientation
Build trust with clinical, operational, and executive stakeholders
Align solutions with customer goals to drive satisfaction and renewal
Partner with the client success team to serve as a strategic advisor throughout the customer lifecycle
Participate in Anesthesia market and customer tradeshows, user groups, or education events
Account Expansion through Upselling & Cross-Selling
Partner with the client success team to identify unmet needs and propose relevant solutions
Develop account plans focused on growth within existing relationships
Collaborate cross-functionally to tailor offerings to client goals
Technical & Product Knowledge
Understand product features in clinical and operational contexts
Navigate integrations with EHRs, HIPAA compliance, and data security
Partner with internal teams to resolve technical challenges
Data-Driven Decision Making & Market Awareness
Use CRM and analytics tools to monitor engagement and forecast growth
Meet productivity and prospecting goals
Accurately manage monthly/quarterly sales forecasts
Interpret healthcare market trends and customer behavior
Apply insights to refine account strategies and improve targeting
Communication & Negotiation Skills
Tailor messaging to diverse stakeholders (clinical, IT, finance)
Navigate procurement cycles and budget constraints
Maintain transparency and trust throughout the customer lifecycle
Performance Metrics & KPIs for Success Measurement
Revenue Growth from Existing Accounts - Achieve or exceed quarterly and annual upsell/cross-sell quota
Account Penetration- Increase product adoption across departments within existing accounts
Forecast Accuracy - Maintain accurate monthly and quarterly forecasts
New solution rollout – deliver quality demos for new features, products, and expansion opportunities to existing clients, with the goal of converting from demo to close upsell/expansion
Maintain expansion pipeline by identifying qualified upsell opportunities in partnership with Customer Success
Timely completion of account plans, CRM updates, and engagement touchpoints
Qualification
Required
Bachelor's degree in business administration, healthcare administration, marketing, information systems, or related fields
3+ years in healthcare technology or SaaS environments
Proven track record of upselling and cross-selling within existing accounts
Experience working with healthcare providers, payers, or health systems
Familiarity with CRM tools (e.g., Salesforce, HubSpot) and data analytics platforms
Preferred
Ability to travel 15-20%
Company
Provation
Provation Medical develops software solutions related to procedure documentation for professionals primarily in the healthcare sector.
201-500 employees
H1B Sponsorship
Provation has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (8)
2023 (2)
2022 (4)
2021 (3)
Funding
Current Stage
Growth StageTotal Funding
unknown2021-12-03Acquired
Leadership Team
Tom Monteleone
Chief Financial Officer
Bill Franck
Chief Sales Officer
Recent News
2025-11-17
Company data provided by crunchbase