Metal Craft and Riverside Machine & Engineering · 13 hours ago
Business Development Account Manager (Onsite)
Riverside Machine & Engineering, Eau Claire, WI, US
Full-time
Onsite
Mid Level
$79K/yr - $119K/yr
3+ years expMetal Craft and Riverside Machine & Engineering is a precision machining company focused on custom precision manufacturing and innovative services. The Business Development Account Manager will serve as a liaison between the company and its clients, ensuring excellent customer service and managing client relationships.
Industrial EngineeringManufacturingProject Management
Responsibilities
Develop strong long-term client-business relationships for both new and existing customers
Manage all aspects of sales, service, and satisfaction for active, new, and potential customers
Provide excellent customer service working in a team-oriented environment
Monitor and proactively improve customer satisfaction and product performance
Lead customer contract requirements flow down and order planning to ensure both company and customer needs are being met. Collaborate and facilitate cross functional team meetings with both internal and external customers
Develop New Product Development project plans and timelines. Lead cross functional team meetings to manage progress
Provide oversite to issue resolution of customer complaints
Prepare for and facilitate customer visits and assessments
Oversee customer daily business interactions
Collaborate with estimating to establish pricing. Develop proposals and administer contracts
Assess project and customer profitability. Develop solutions to improve
20% travel – customer visits, meetings, and tradeshows. Maintain knowledge of current industry landscape including but not limited to: New opportunities with current industry trends, Competition and customer news and announcements, Industry contacts for business intelligence
Some marketing including but not limited to: Customer or event presentations in PowerPoint, Tradeshow mailings, promotions lead generation and follow up, Internal communications. i.e. newsletters, External communication i.e. community and media relations, public relations
Other miscellaneous duties as assigned
Responsible to conduct yourself and ensure your subordinates (if applicable) conduct themselves in a manner consistent with company mission, values, code of ethics, policies, and other standards of conduct
Qualification
Required
Bachelor's degree (business, marketing, engineering or operations preferred)
3-5 years sales or business development, customer service, or sales experience; Manufacturing experience, Project Management experience, Leadership experience recommended
Adaptable to changing priorities and work schedules to meet customer services standards
Customer and quality focused
Excellent customer communication, presentation, and negotiation skills
Exceptional interpersonal skills working with all levels and departments of the company to aid in providing superior customer service
Strong problem solving and decision-making skills
Ability to think and work independently
Working knowledge of ISO9001/AS9100 quality standards and government regulatory compliance requirements
Proficient in PC applications - Word, Excel, Outlook, PowerPoint, MS projects, ERP business systems
Ability to manage multiple clients along with multiple small to large scale projects
Preferred
Ability to read blueprints a plus
Benefits
Health
Dental
Vision
401K
Profit sharing
Holiday pay
PTO
Company
Metal Craft and Riverside Machine & Engineering
If there was room for error, they wouldn’t call this precision machining. And our customers wouldn’t keep coming back.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase