AAA Central Penn · 3 weeks ago
Member Specialist - Harrisburg
Harrisburg, PA, US
Full-time
Onsite
New Grad, Entry LevelAAA Central Penn is dedicated to serving its members and providing high-quality support to its team members. The Member Specialist role involves performing sales and services for members and non-members, including membership services and transactions related to travel and insurance products, while ensuring excellent customer service.
Consumer Services
Responsibilities
Provide in branch services including membership sales and renewals, general account maintenance, and information regarding information on AAA Central Penn’s membership levels and the benefits
Complete transactions for maps, EZPass, Trip Tiks, Travel Store merchandise, foreign currency exchange, discount theme park and attraction tickets, Discounts & Rewards program, and other duties as needed
Handle inquires regarding AAA Central Penn’s Travel Agency and Insurance Agency product offerings, directing members to the appropriate agents
Complete and pass the required education, training, examination, and take oath to become a Notary Public in the State of Pennsylvania, perform notary transactions for members
Perform Penn DOT services including title and license transactions within the regulations and requirements of Pennsylvania Law
Take photos for Passports and International Driver’s Permits and issue International Driver’s Permits
Cross sell and refer all AAA Central Penn products and services during each transaction
Maintain AAA Central Penn’s quality standards with regards to membership services, insurance and travel referrals, and Member Rewards Credit Card applications
Properly utilize all AAACP’s business systems and resources to provide exemplary service
Accurately and appropriately gather, document, and communicate information clearly and concisely
Greet all members and customers in a friendly and professional manner
Other duties as required
Qualification
Required
High school diploma or equivalent
Must be a Notary Public in the State of Pennsylvania, or the ability to obtain within 12 months of employment
Able to achieve clearance on a Pennsylvania State Police background check and maintain clearance for Penn DOT work throughout employment
Communication skills with the ability to communicate through multiple channels, including in-person, phone, chat, and email
Superior active listening skills with the ability to ask questions for clarity, ensure all key information is accurately obtained and/or conveyed, and make logical decisions to deliver superior customer service
Ability to adapt to changes in the work environment, adjusting to meet changing requirements across different situations
Ability to acquire, retain, and assimilate knowledge and skills
Possesses technical aptitude with the ability to use various computer systems to process information
Preferred
Customer service and sales experience preferred
Benefits
Generous, front-loaded Paid Time Off (PTO); no need to wait until you’ve accrued PTO to take that summer vacation.
1 personal day.
8 paid company holidays including Christmas Eve and New Year’s Eve.
Medical, Dental, and Vision benefits.
Health Savings Account (with employer contribution) and Flexible Spending Account options.
401(k) with up to 6% company matching, plus you are fully vested upon your first contribution.
Life Insurance and Long Term Disability at no out of check cost to our team.
Earn up to 3 extra PTO days a year for time spent volunteering in the community and attending AAA Cares events.
Tuition Reimbursement.
Free AAA Premier Membership.
Discounts and perks including travel, branch services, car batteries, and more!
Company
AAA Central Penn
AAA Central Penn serves members in Adams, Cumberland, Dauphin, Huntingdon, Juniata, Lancaster, Lebanon, Mifflin, and Perry counties.
Founded in 1902
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Jodie Daubert
President & CEO
Greg Tobin
Chief Sales & Member Experience Officer
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