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PrimeXBT · 13 hours ago

Onboarding/Customer support specialist

United States

Full-time

Remote

Entry Level

1+ years exp

PrimeXBT is a Top10 financial services provider offering a wide range of multi-asset trading products, including cryptocurrencies and CFDs. They are looking for an Onboarding Specialist to help new clients navigate the platform and ensure a smooth onboarding experience from registration to their first deposit.

CryptocurrencyFinancial ExchangesFinancial ServicesFinTechInformation TechnologyTrading Platform

Responsibilities

Establishing effective communication with clients

Analyzing the end user experience based on following data: customer’s feedback, support requests data analysis, service data statistics and internal testing

Helping clients understand the platform and supporting them throughout the process of making a deposit

Assisting clients via various communication channels (phone, WhatsApp, platform chat, email, push notifications)

Collaboration with the management and IT/Suport departments

Qualification

Customer support experienceFinancial services knowledgeAnalytical mindsetEnglishSales backgroundCommunication skillsNegotiation skillsInterpersonal skills