Washington State Department of Social and Health Services ยท 13 hours ago
DSHS ESA Customer Service Specialist 2
Snohomish, WA
Full-time
Onsite
Entry Level
2+ years expThe Washington State Department of Social and Health Services is seeking a Customer Service Specialist 2 to join their Economic Services Department team. In this role, you will assist customers, resolve complaints, and provide program information while ensuring confidentiality and accuracy.
GovernmentHealth CareSocial Assistance
Responsibilities
Greet and assist customers while providing program information
Process and issue negotiables to customers such as EBT, gas cards, and bus passes
Provide general program information to customers
Evaluate the need and initiate orders for office equipment, repairs, supplies, posters, and forms
Accept supply deliveries and verify orders for accuracy
Provide office support for all CSD staff, including those who are teleworking
Process and distribute incoming and outgoing mail
Maintain security and accuracy of all negotiables
Monitor office equipment and ensure it is in good working order
Ensure electronic and paper files are organized and updated
Respond to inquiries and resolve problems
Qualification
Required
High school diploma or equivalent and two years of experience providing assistance to clients/customers regarding inquiries, complaints or problems
One year of experience as a Customer Service Specialist 1
Equivalent education/experience
Valid driver's license for employees driving on state business
Liability insurance on privately owned vehicle for employees driving a privately owned vehicle on state business
Company
Washington State Department of Social and Health Services
Washington State Department of Social and Health Services offers long-term care and behavioral health assistance to the community.
10001+ employees
H1B Sponsorship
Washington State Department of Social and Health Services has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (6)
2024 (4)
2020 (2)
Funding
Current Stage
Late StageLeadership Team
Candice Yi, MSW, LICSW
Deputy Chief Executive Officer/SCC
Charles Southerland
Chief Executive Officer
Company data provided by crunchbase