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Amazon · 12 hours ago

Data Center Technician, ADC InfraOps DCO Tech

Phoenix, Arizona, USA

Full-time

Onsite

Entry, Mid Level

$62K/yr - $140K/yr

2+ years exp

Amazon Data Services, Inc. is responsible for the design, planning, delivery, and operation of AWS global infrastructure. As a Data Center Technician, you will troubleshoot infrastructure issues, maintain documentation, and support junior staff while working on various projects to ensure the smooth operation of AWS data centers.

Artificial Intelligence (AI)DeliveryE-CommerceRetail

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

You are a primary resolver for your support team, and are skilled at troubleshooting one or more operating systems

You are able to troubleshoot and solve all but the most complex infrastructure issues

Issues are escalated to the appropriate resolver groups when necessary

You create and maintain documentation on technologies you support and are able to convey SOPs to junior staff

You understand all aspects of the equipment you support

You know how to innovate and make decisions on his/her own, but also know how to take direction when it is given, paying attention to all details involved

You are able to execute small projects on your own and work with your manager in planning and executing larger local projects

You act as an escalation point for junior technicians

Position may include rotating shifts, 3, 4, or 5 day/night work weeks, and may change based on the needs of the business

Travel may be required up to 10% of the time

Qualification

A+ CertificationCND CertificationNetwork+ CertificationSecurity+ CertificationComputer hardware experienceTroubleshooting skillsProject executionDocumentation skillsTeam collaboration