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Five Star Bank · 2 weeks ago

Loan Servicing Processor 1 - Consumer

Warsaw, NY, US

Full-time

Onsite

Entry Level

$16/hr - $18/hr

1+ years exp

Five Star Bank is seeking a Consumer Loan Servicing Processor 1 to manage and maintain consumer loans within the banking system. The role involves ensuring proper documentation, processing loans, and providing support to bank staff and customers regarding loan inquiries.

BankingFinancial ServicesInsurance

H1B Sponsor Likely

Responsibilities

Performs a thorough review of all file information related to Consumer loans that are submitted for booking to ensure receipt of required loan documentation and to obtain corrections as needed

Establishes new Consumer loans on banking system ensuring that all data is accurately entered, and all accounts are following bank lending policy. Makes corrections as required and ensures that booking procedures are correct

Performs maintenance to loans as requested including but not limited to unposted items, charge-off, shadow account processing, automatic funds transfer, reversals, due date changes, fee assessments and reversals, deferments, account verification and Over Draft Protection (ODP) maintenance. Automated Clearing House (ACH) set up and maintenance

Process payments returns and maintenance as necessary in accordance with the terms of the loan

Provides support to Bank staff on loan accounts responding to customer service phone calls and assisting with loan questions

Performs next day review on all maintenance performed by other processors as a result of requests from other departments or errors found

Maintains collateral accounts to reflect proper collateral control. Utilizes the Collateral Tracking system and third-party system to track and follow up on any identified exception items

Demonstrates the standards and principles of the Five Star Bank experience in every interaction with internal and external customers and associates. Incorporates the high-performance behaviors of teamwork, leading by example and service in every facet of work

Demonstrate the standards and principles of the Five Star Bank experience in every interaction with internal and external customers, associates, and stakeholders. Incorporate the high-performance behaviors of teamwork, leading by example, and service in every facet of work

Qualification

Customer ServiceBanking SoftwareAnalytical SkillsMicrosoft ApplicationsOrganizational SkillsCommunication SkillsProblem-Solving SkillsTime Management

Required

High School Diploma or equivalent

1+ years in Customer Service

Specialty Area (if applicable)

Preferred

Associate Degree in Business or related field

1+ years Banking Environment

Specialty Area (if applicable)

Benefits

Competitive benefits package

Cash or equity-based incentives based on the role and performance

Company

Five Star Bank

Five Star Bank offers a wide range of consumer and commercial banking services to individuals, municipalities, and businesses.

Founded in 1817

Warsaw, New York, USA

501-1000 employees

https://www.five-starbank.com

H1B Sponsorship

Five Star Bank has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (1)

2024 (1)