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Everon · 5 hours ago

NAS Account Management Spec

Irving, TX

Full-time

Hybrid

Mid Level

3+ years exp

Everon is a company that believes in the difference their people make for the organization and the communities they serve. The NAS Account Management Specialist will develop and maintain long-term relationships with National Account Customers while managing accounts and performing audits to address security issues.

Business IntelligenceCommercialFacilities Support ServicesSecurity

Responsibilities

Perform client care calls to External and Internal customers

Ensure accuracy of data in Mastermind

Coordinate service, and billing of National Account Customers

Prepare formal correspondence in response to customer’s questions or concerns

Ensure that all customer correspondence is responded to or forwarded to the appropriate department within 24 hours of receipt in the department

Track statistical information as needed for the department and compile data into reports that are submitted to management in a timely manner

Conduct communication meetings with External and Internal Customers on a regular basis to ensure that changes in policies, procedures and standards are disseminated in a clear and concise manner and are understood by everyone

Establish good working relationships with National Account Point of Contacts

Perform research and client care calls to National Account holders

Utilize dashboards, 1 Reports, and other resources daily to proactively manage account activity and support National Account customers

Promote the full product line and services offered by Everon

Work with NAM/AVP to provide both oral and written presentations to customers outlining quarterly 1 Touch Report performance, billing systems and applicable services

Obtain accurate central station information required for the monitoring and service of the account

Assist the installation, service, and billing departments as required

Perform daily account audits and updates

Make credit adjustments to accounts when necessary

Work with the branches and Monitoring department to research and resolve customer issues

Evaluate pending service calls daily for assigned customers and work with the appropriate branches to ensure service calls are completed and moved to a 'Final QC' status for billing

Perform all other duties and projects as assigned

Position may require mandatory overtime

Train and mentor peers, but no direct supervisory duties required

Qualification

Closed Circuit TelevisionAccess ControlFire Alarm SystemsMicrosoft OfficeCustomer ServiceBusiness MathInterpersonal RelationsReport WritingCommunication SkillsProblem SolvingPresentation Skills

Required

High School Diploma or General Education Degree (GED)

Two to three years' experience working on security related projects

Three years of experience related to the CCTV, Intercom, IDS and access control system industry

Advanced knowledge of Closed Circuit Television, Access Control, Burglary, Holdup, Fire Alarm and Fire Suppression Systems

Computer skills with expertise in word processing, preferable Microsoft Office and database applications

Advanced presentation skills with proficiency in Power Point

Good customer service skills and ability to apply tact, diplomacy, reason and logic

Strong communication skills, including written, to assist internal and external customers

Skills in business math, interpersonal relations, judgment, and listening

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations

Ability to write reports, business correspondence, and procedures manuals

Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public

Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry

Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists

Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form

Ability to read and interpret applicable documents, materials, policies, procedures, etc. as presented in English

Ability to travel as needed to visit customers, Everon branches and authorized subcontractors