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Five Star Credit Union · 11 hours ago

Financial Center Manager - Camilla, GA

Camilla, GA, US

Full-time

Onsite

Senior Level

$66K/yr - $83K/yr

5+ years exp

Five Star Credit Union is a financial institution dedicated to brightening the financial future of the communities they serve. The Financial Center Manager is responsible for directing and administering the operational sales and service efforts of the service center while ensuring adherence to service standards and staff development.

BankingFinancial ServicesNon Profit

Responsibilities

Assumes responsibility the Service Center Operations and Security

Assumes responsibility for the effective and efficient performance of service center operations

Ensures established policies and procedures are followed

Ensures service center operations are conducted in accordance with legal and regulatory requirements

Seeks to create efficiencies in tasks and recommend changes needed to evolve processes to be more automated or efficient. Manages and oversees expenses. Pursues cost-saving measures

Supervises work schedules of daily routine operations to ensure all responsibilities are efficiently met

Ensures all service center transactions are balanced at the close of each day

Oversees individual accountability for the handling of cash

Ensures service center security by following prudent safety and security measures

Opens and closes the building in accordance with set hours

Tests security equipment in conjunction with the service center audit process

Periodically verifies all cash and negotiable instruments as per the service center audit process

Ensures the Five Star Branch Model is being enforced with clean, organized workspace, and general cleanliness of service center

Ensures adequate and approved supplies, forms, and equipment are available for personnel

Ensures all displayed signage is approved and relevant

Receives call outs from staff and coordinates coverage needs with Market Director

Reviews PTO (Paid Time Off) requests and submits on behalf of staff to Market Director for approval

Provides staff with weekly schedule and monitors employee time to not exceed 40 hours. Seeks approval from Market Director for overtime

Fills in and performs duties in service center positions as needed

Assumes responsibility for establishing and maintaining Service Standards

Ensures members are promptly and professionally served in accordance with our Five Star Core Values and Service Standards

Ensures Five Star Branch & Brand standards are adhered to

Oversees delivery of a full range of services to members

Supervises and assists with member service functions

Ensures members' requests and questions are promptly resolved. Handles member complaints

Assumes responsibility for providing products and services to meet the financial needs of the members

Provides daily growth leadership through coaching and reviewing performance reports with teammates. Holds teammates accountable for meeting growth goals

Lead team meetings to ensure staff are aware and onboard with goals and objectives

Inform the Market Director of potential obstacles in obtaining growth goals

Takes an active role in growing and developing business accounts through partnership with Business Solutions Specialist

Grows the branch deposit market share in connection with FSCU’s overall growth goal

Assumes responsibility for staff development

Responsible for supervising the service center team in all aspects of their respective jobs. Ensures high quality work and efficiency in operations are maintained through appropriate coaching and direction. Identify training needs and work with Training Coordinator and Market Director to provide training to staff

Upon direction from Market Director, conducts training as needed for teammates through workshops, meetings, or other methods. Coordinates training with mentor(s) and/or Training Coordinator

Create an environment that builds a cohesive team and encourages self-development and career development

Attends assigned training sessions and stays current on all operational procedures

Informs the Market Director when there is a need for corrective and disciplinary actions due to lack of adherence to policy, procedures, or performance expectations. Meets with teammates to discuss issues and provide written documentation or disciplinary action. Recommends promotions for employees as appropriate

Promotes Five Star’s Purpose in the Communities We Serve

Works with community leaders, schools, or other civic organizations to support community education and financial health by providing donations of money or time to bring awareness of Five Star’s presence in the community and our desire to brighten the financial future of the community

Ensure Five Star’s quality reputation is maintained and protected by all teammates by modeling and living out our Core Values and Service Standards

Keeps the Market Director informed of branch activities, progress toward established goals and objectives, and of any significant issues

Qualification

Credit Union knowledgeSupervisory experienceSales coachingFinancial industry knowledgeStrategic planningCommunication skillsInterpersonal skillsLeadership skillsOrganizational skillsAttention to detail

Required

High school graduate or equivalent

Valid driver's license

Thorough knowledge of Credit Union products and services

Thorough understanding of related legal and regulatory requirements

Thorough knowledge of branch functions, policies, and procedures

Thorough knowledge of fundamentals of the financial industry including a basic understanding of the Federal Reserve System, the check clearing process, and the legal theory of negotiable instruments

Knowledge of strategic planning, including goal setting and effective marketing techniques

Five or more years of related experience in a financial institution, with a minimum of two years of supervisory experience working within a sales and service environment

Proven sales success

Excellent oral and written communication skills

Strong interpersonal, leadership, sales coaching, and supervisory skills

Well organized and able to multi-task in a fast-paced environment

Ability to operate related computer applications and business equipment

Attention to detail

Ability to maintain an effective and efficient sales and service work team