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Alera Group, Inc. · 15 hours ago

Agency Insurance Claims Manager

Manasquan, NJ

Full-time

Onsite

Mid Level

$50K/yr - $85K/yr

Alera Group, Inc. is a rapidly growing company focused on Employee Benefits, Property and Casualty Insurance, Retirement Plan Services, and Wealth Services. They are seeking an Agency Claims Manager to proactively manage claims and assure the best possible outcomes for customers while establishing and building out the agency claims management process.

Employee BenefitsFinancial ServicesInsuranceRisk Management

Responsibilities

Be a claims advocate for clients; take claim calls, assist clients with claims submission to carriers, aid with claims service issues and obtain / provide claim status updates

Form relationships with carriers and TPAs, working closely with adjusters and other claims personnel on claims handling, ensuring proper and efficient claims resolution

Analyze and interpret claims information from loss runs and other sources, drawing accurate conclusions

Prepare status and analytic reports for Capstone Management and customers as required

See claims issues through to resolution, while effectively communicating with client and internal team members on the status of the claims

Establishing and building out the Capstone’s agency claims management process

Partner with Carriers and TPA’s to assure accuracy of reserves, claim status, etc

Qualification

Workers Compensation Claims ManagementMulti-line claims experienceAgency management systemsMicrosoft Office proficiencyCustomer serviceTeam trust buildingEffective communicationTime managementCalm under pressure

Required

Workers Compensation Claims Management experience

Knowledge of commonly used industry best practices, concepts, and procedures

Multi-line claims experience is ideal

Experience working in an agency or brokerage environment is a plus

Ability to effectively communicate both verbally and in writing

Computer proficiency with agency management systems, web-based tools, and Microsoft (Outlook, Excel and Word)

Ability to establish priorities in a fast-paced work environment and to organize time efficiently to meet or exceed deadlines

Ability to build trust in the team that you will be able to execute on deliverables that were committed to without constant follow-up from other team members

Ability to remain calm under pressure and in difficult situations, all while delivering excellent customer service

Benefits

Medical

Dental

Life and disability insurance

401k

Generous paid time off

Much more

Company

Alera Group, Inc.

Alera Group is a growing leader, reimagining the complex risk management, insurance and financial services delivery experience through intentional collaboration connecting clients to holistic solutions that protect and grow all they value most.

Founded in 2017