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Heartland · 1 week ago

Implementation Analyst - Client On-boarding/Pilot

Charlotte, North Carolina, USA

Full-time

Hybrid

Entry, Mid Level

2+ years exp

Global Payments is a leading company in the payments technology sector, and they are seeking an Implementation Analyst to provide front line support during client on-boarding and pilot processes. The role involves setting up technical systems, managing client access, and troubleshooting issues to ensure successful implementations.

Credit CardsPaymentsTransaction Processing

H1B Sponsor Likely

Responsibilities

Works with clients that have less complex setups to create system configuration for processing, receiving guidance as necessary

Serves as module(s) functional analyst while participating in scope/discovery meetings to understand clients' current solutions' offerings and future business needs

Begins to offer guidance and recommendations on product/service functionality when requested/directed

Participates in the review of scope documents and utilizes corrected document to propose preset Options configurations in preparation for future Options selection, test plans, and issue resolution sessions

Supports Option compares per region throughout an implementation and gains knowledge about possible actions needed to help the client resolve discrepancies

Acts as the primary point of contact for a single client on a single module or function and environment during the conversion/deconversion/start-up process

Participates in new environment set up and continues to build functional Subject Matter Expert (SME) foundation of knowledge and consults with clients and internal groups as needed

Begins to assist Data Map team with internal field Options level decision mapping; supports analysts in the validation that mapping is consistent with client configuration plan

Performs manual field level verifications for multiple events prior to conversion, as directed

Learns to analyze and define data (i.e., data mapping, product features, statements, cards, interfaces)

Assists in First Occurrence testing (such as: statement drops, loyalty/reward updates, etc. for Issuing; end-to-end test transaction, interchange qualification monitoring, reject validation, etc. for Acquiring) to include modifying/creating test cases, creating test data, and documenting the results

Resolves issues (such as: general ledger tables out of balances or incorrect authorization parameter settings or chip cryptogram tag designs resulting in cardholder declines) through assisting in root cause analysis to gain understanding and communicates to areas impacted

Escalates appropriately when more complex impacts or issues arise

Updates the internal metrics and dash board tools throughout the implementation process

Provides support for preliminary client education on system functionality to include: gathering requirements; preparing documentation; testing and making formal presentations

Works with client and higher level analyst to provide functional education support for a smooth transition to the long-term support team

May develop simple business specifications and logical flowcharts that include features and functions from which programmers can create technical specifications while demonstrating a basic knowledge of systems/modules required to design system screens and database structures, where/when applicable

Qualification

System integrationImplementationsConversionsData mappingBusiness analysisPrioritizingProblem solvingFacilitationNegotiation

Required

Bachelor's Degree

Relevant Experience or Degree in: Major in Business or Computer Science preferred, other majors considered. Willing to accept additional experience in lieu of a degree, TSYS systems or industry related experience strongly preferred

Typically Minimum 2 Years Related Experience

Experience in business, information systems, or finance related field required

Preferred

Typically Minimum 2 Years Related Experience

Experience in system integration, implementations, and conversions preferred

Company

Heartland

Glassdoor3.3

Heartland is a fintech company offering payment processing services and point of sale systems for businesses and educational institutions.

Founded in 1997

Oklahoma City, Oklahoma, USA

1001-5000 employees

https://www.heartland.us

H1B Sponsorship

Heartland has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

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2021 (1)