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EyeMed Vision Care · 23 hours ago

Account Coordinator

Mason, OH

Full-time

Onsite

Mid Level

3+ years exp

EyeMed Vision Care is dedicated to creating innovative vision benefits and is part of EssilorLuxottica, a global leader in vision care products. The Account Coordinator will provide specialized service to key client contacts, ensuring exceptional support and collaboration with Account Management teams to meet client needs and expectations.

Insurance

Diversity & Inclusion

Responsibilities

Collaborates with Account Management; maintains and develops current client relationships including resellers, brokers and consultants; ensures support of vision plans

Executes requests, provides follow up, and facilitates service process to exceed client, reseller, broker, and/or consultant expectations

Creates compelling and comprehensive written responses to client requests

Leverages internal departments (Membership, ID Card Support, Billing, Claims, Call Center, Provider Relations, Open Enrollment Support, Operations Services) to facilitate Account Management and client/broker requests and resolve issues

Educates commercial clients, resellers, brokers, and consultants on EyeMed processes through telephonic or email communication

Provides telephonic outreach to providers and members when necessary

Maintains the necessary level of understanding to provide operational guidance for member eligibility/claims discrepancies to clients and account management

Develops and maintains knowledge to articulate EM operational processes including membership, billing, claims, provider relations and call center operations to clients and account management

Collaborates with management, brings forward ideas, and creates opportunities for continued process improvement, finds ways to create efficiencies within the client support team

Maintains a working knowledge of EyeMed systems, including but not limited to claims and eligibility systems, Client Group Portal, Salesforce.com, and Excel

Achieves key performance indicators assigned, specifically manages to 24 hour turnaround deadline for all client or account manager requests

Ensures client operational changes are successfully implemented, ensuring satisfaction for internal stakeholders and clients

Resolves escalated billing inquiries and informational eligibility file feed errors

Qualification

Customer/client support experienceBenefits industrySalesforce.comMicrosoft Office ProductsCommunication skillsLicensed Life/Health insuranceMulti-taskComfort managing telephonic relationships