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Monroe Tractor & Implement Co. · 1 week ago

Product Support Specialist

Buffalo, New York, United States

Full-time

Onsite

Mid Level

$55K/yr - $65K/yr

Monroe Tractor is a respected construction and agricultural equipment dealer with over 70 years of experience. They are seeking a knowledgeable Product Support Specialist to provide technical support and expertise for Wirtgen, Road Construction & Mining Machinery product lines, while building strong customer relationships to enhance market share and profitability.

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Responsibilities

Increase market share and profitability for the stated range of products within the geographic area

Develop relationships and network throughout the industry to monitor and participate in all product activities. Know the market; where future work will be done, where it is currently being done and by whom. Develop an open and “real time” channel of communication throughout the industry. Be recognized as a solutions provider and a wealth of expertise for our customers

Create opportunities by evaluating customer fleets and techniques, and proactively propose better solutions

Assist the Sales force with product demonstrations and technical presentations

Deliver all new machines and provide onsite operation and maintenance training. Regularly follow up with customer’s deliveries to insure they remain fully trained, well supported and highly satisfied with our products and services

Communicate regularly with the store/branch managers and full line sales professionals to share information on activity within their regions

Be a primary channel of communication for product technical and commercial issues with our manufacturing partners

Be an active and highly visible participant in industry groups and events and keep abreast of competitive activity and competitive products

Always seek additional parts and service opportunities for company and reporting those prospects to the appropriate parties

Provide training for our customers and employees, which includes continual education on developments for our product line, as well as that of our competitors

Assist customers with parts, service and repair requirements

Coordinate delivery and pickup of equipment as needed by customer

Follow all safety rules and regulations while performing work assignments and adhere to all policies and procedures as specified in company manuals and as directed in the employee handbook

Proactively seek and participate in available company-sponsored training, in an effort to develop and advance knowledge base and skill set

Participate in all company/location driven communication efforts, including open book meetings, huddles, department meetings and other related efforts

Maintain a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service

Perform all other duties as assigned by management in a professional and efficient manner

Qualification

Heavy Highway ConstructionMechanical SkillsSales ExperienceCustomer ServiceCommunication SkillsComputer SkillsMarket UnderstandingInterpersonal Skills