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Jamestown · 13 hours ago

Parking Enforcement Associate

Atlanta, GA, US

Full-time

Onsite

New Grad, Entry Level

Jamestown is recruiting for a Parking Service Associate to join our team. The Parking Associate will be responsible for delivering exceptional customer service while monitoring to ensure compliance with parking policies and assisting with event-related traffic control and payment collection.

Financial ServicesProperty ManagementReal EstateReal Estate Investment

Responsibilities

Provide customer service by answering questions regarding directions, events, building locations, and parking policies

Issue citations and warnings for non-compliance with a computerized handheld computer or manual tickets. Impound, boot, or relocate vehicles as directed

This position requires the ability to work alone and therefore must exercise proper judgment, tact, and diplomacy in dealing with people

Assist maintenance staff with duties related to parking program and facility upkeep and maintenance. This includes but is not limited to inspecting and assessing lots for maintenance issues, painting, cleaning, and repairing parking meters and pay and display machines, installing signs, signposts, and meter posts

Assist in the collection and security of all monies received through parking citation, multi-parking space, PARCS technology and any other means of collection parking revenues and fees

Assist event staff with activities related to permit sales during peak seasons. This includes but is not limited to data entry, collating mailings, and providing frontline customer service

Other related duties as assigned

Qualification

Customer ServiceGeographyHandheld Computer UseMotorized Vehicle OperationParking Regulations UnderstandingEnglish Language ProficiencyConflict Management ResolutionOrganizational SkillsInterpersonal SkillsAdaptability

Required

Knowledge of geography of the area they are enforcing

Knowledge of hazards and safety precautions

Ability to use a handheld computer

Ability to operate a motorized vehicle

Ability to understand and apply parking regulations

Ability to interact with others in a courteous and tactful manner

Ability to walk for extended periods of time

Ability to work in all weather conditions

Must be 18 years of age or older at the time of hire

Language skills: Ability to read, write, and interpret the English language

Ability to effectively present information in one-on-one and small group situations to customers, clients, supervisors, and other employees of the organization

Reasoning Ability: Ability to apply common sense understanding to carry out detailed but standard written or oral instructions

Ability to deal with problems involving a few concrete variables in standardized situations

Adaptability: Adapts to changes in the work environment; Able to deal with change, delays, or unexpected events

Other skills and abilities: Ability to use clock (standard/military time), calculator (optional) or credit card machine to handle transactions

Ability to maintain a pleasant and mannerly demeanor when speaking on the telephone and with the public

Ability to effectively respond to customer problems or complaints

Must be proactive with strong personal drive and proven customer service skills and must be willing to lead by example

Must be willing to work a flexible schedule

License Requirement: The individual will only be required to have and maintain a valid state-issued driver's license, with a current address and acceptable driving record, if the individual is expected to be able to drive a company vehicle or drive on company business

Availability to Work: Special shift requirements, if any, will vary depending on location's hiring needs. If applicable, availability to work 2nd shift, 3rd shift and/or weekends may be required

Physical Demands and Work Environment: While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; talk and listen. Employees are regularly exposed to outside weather conditions including snowstorms, and extreme heat

Employees work in and around potentially dangerous traffic situations, and employees are to be always safety conscious