Retail Customer Experience Coordinator jobs in United States
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Marshalls Distribution Ctr · 18 hours ago

Retail Customer Experience Coordinator

positionPinellas Park, FL
timePart-time
remoteOnsite
seniorityEntry Level
money$15/hr - $15.50/hr
date1+ years exp

Marshalls, part of TJX Companies, is a leading off-price retailer seeking a Retail Customer Experience Coordinator. This role is responsible for promoting an excellent customer experience by overseeing a team of associates and ensuring prompt, courteous service while maintaining store organization.

Customer ServiceRetailShopping

Responsibilities

Responsible for promoting an excellent customer experience
Oversees a team of Associates at front of store ensuring prompt, courteous customer service and promotion of loyalty programs
Leads by example by engaging and interacting with all customers, and maintaining a clean and organized store
Role models outstanding customer service
Creates a positive internal and external customer experience
Promotes a culture of honesty and integrity; maintains confidentiality
Takes an active role in training and mentoring Associates on front end principles
Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
Addresses customer concerns and issues promptly, ensuring a positive customer experience
Ensures Associates execute tasks and activities according to store plan; prioritizes as needed
Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
Provides and accepts recognition and constructive feedback
Partners with Management on Associate training needs to increase effectiveness
Ensures adherence to all labor laws, policies, and procedures
Promotes credit and loyalty programs
Supports and participates in store shrink reduction goals and programs
Promotes safety awareness and maintains a safe environment
Other duties as assigned

Qualification

Customer serviceLeadership experienceMerchandising techniquesTrainingMentoringMulti-taskingCommunication skillsOrganizational skillsTeam player

Required

Available to work flexible schedule, including nights and weekends
Strong understanding of merchandising techniques
Capable of multi-tasking
Strong communication and organizational skills with attention to detail
Able to respond appropriately to changes in direction or unexpected situations
Team player, working effectively with peers and supervisors
Able to train others
1 year retail and 6 months of leadership experience

Benefits

Associate discount
EAP
Smoking cessation
Bereavement
401(k) Associate contributions
Child care & cell phone discounts
Pet & legal insurance
Credit union
Referral bonuses
401(k) match
Medical/dental/vision
HSA
Health care FSA
Life insurance
Short/long term disability
Paid parental leave
Paid holidays/vacation/sick
Auto/home insurance discounts
Scholarship program
Adoption assistance

Company

Marshalls Distribution Ctr

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Marshalls Distribution Ctr is a Consumer Services company located in 2760 Red Lion Rd, Philadelphia, Pennsylvania, United States.
dateFounded in 1956
location
Philadelphia, Pennsylvania, USA
people-size51-200 employees
web-link
https://www.marshalls.com/

Funding

Current Stage
Growth Stage
Total Funding
unknown
1995-10-17Acquired

Leadership Team

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Jaime Fleming
Human Resources Business Partner
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