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The Hartford · 15 hours ago

Claim Consultant Cyber & Technology

Hartford, CT

Full-time

Hybrid

Mid Level

$121K/yr - $182K/yr

3+ years exp

The Hartford is an insurance company that is dedicated to making a difference and providing opportunities for growth. They are seeking a Cyber and Technology Claims Consultant to handle first and third party claims, manage litigation, and develop resolution strategies while ensuring superior customer service.

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Responsibilities

Conducting investigations and analyzing and evaluating the information learned

Appropriately and accurately analyzing and determining coverage, liability and damages based upon the facts of each claim

On first party cyber claims: investigate cyber security incidents, determine the cause of the network intrusion, and work quickly with customers, law firms and vendors to mitigate the effects of the cyber security incident and coordinate an appropriate response

When responding to active cyber incidents, claim handler must act quickly to assist and respond to urgent customer needs

Communicating timely written position(s) to insured and other required parties on coverage, liability damages and other issues

Setting appropriate expense and indemnity reserves and monitoring on a regular basis for any needed adjustment

Presenting cases to management for expense or indemnity reserve authority above established authority levels

Developing and implementing resolution strategies through negotiations to achieve high quality outcomes

Proactively managing litigation and counsel, inclusive of litigation planning and execution, budgeting, and bill review

Understanding and analyzing potential extra-contractual liability as needed

Attending trials and mediations as necessary

Contributing to broader claim and enterprise goals by participating in audits, projects, training, and product development initiatives

Preparing comprehensive reports and delivering presentations to senior claim leadership on case developments, policy issues, industry trends, etc

Providing support and working collaboratively with business partners to evaluate and address claim trends and developments

Addressing inquiries from agents and policyholders, providing superior customer service

Providing key training and marketing support to Underwriters

Attend and present at various industry events each year on risk management and claims topics

Qualification

Cyber & Technology claimsLitigated coverage casesNegotiation skillsInsurance coverage knowledgeStrategic thinkingOral communicationWritten communicationTime managementTeam player attitude

Required

Bachelor's degree required

Minimum of three years handling litigated coverage and/or liability cases as defense counsel or claims handler specifically in the following areas: Cyber & Technology, Privacy and Data Breaches, Media Liability and Professional Liability with a proven track record of experience in the handling of Cyber & Technology liability claims

Experience handling litigated matters through resolution and managing defense counsel is required

Excellent oral and written communication skills

Excellent strategic thinking ability and execution skills

Excellent negotiation and advanced technical claim handling skills; knowledge of insurance coverage issues a plus

Superior time, task prioritization and desk management skills

An ability to communicate thoughts clearly and concisely, and to influence and persuade others

Ability to work with only moderate amount of supervision and employ a 'team player' attitude