Methodist Healthcare System · 6 hours ago
Communications Operator
Fredericksburg, TX
Full-time
Onsite
Entry Level
2+ years expMethodist Healthcare System is an award-winning healthcare organization committed to delivering high-quality patient care. The Communications Operator is responsible for answering calls, directing callers, and responding to emergency situations efficiently while adhering to HIPAA policies.
Emergency MedicineHealth CareHospitalMedical
Responsibilities
Answers incoming calls for all Methodist Facilities, obtains necessary information and correctly transfers calls to patient rooms, nurse’s stations, or departments in accordance to System HIPAA policies
Communicates necessary general overhead announcements clearly and efficiently
Consistently follows established procedures to announce all Codes/STAT Calls for Methodist Facilities to address and alert responding personnel
Monitors and correctly responds to life safety equipment for Facilities Management at Main Methodist and Methodist Specialty and Transplant Hospital
Contacts on-call personnel for after hour departments (i.e. GI Lab, Cath Lab, Echo, Dialysis, etc.) in a timely manner in accordance with policies and department procedure
Answers after hour phone calls for Physicians that utilize our Physicians Answering Group Exchange and communicates accurate messages in an efficient manner. Adds daily on-call to physician’s accounts
Qualification
Required
Prefer high school diploma or GED equivalent
Prefer two (2) years experience in a hospital or call center environment
Employee completes initial and ongoing training and competencies as defined by service line, facility and department/unit which are specific to the needs of the patient population served (if applicable)
Benefits
Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
Free counseling services and resources for emotional, physical and financial wellbeing
401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
Employee Stock Purchase Plan with 10% off HCA Healthcare stock
Family support through fertility and family building benefits with Progyny and adoption assistance.
Referral services for child, elder and pet care, home and auto repair, event planning and more
Consumer discounts through Abenity and Consumer Discounts
Retirement readiness, rollover assistance services and preferred banking partnerships
Education assistance (tuition, student loan, certification support, dependent scholarships)
Colleague recognition program
Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.
Company
Methodist Healthcare System
Since 1963, Methodist Healthcare has continuously evolved to meet the growing needs of the greater San Antonio community.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Clint Kotal
Chief Executive Officer
Ryan Simpson
Chief Executive Officer at Methodist Hospital and Methodist Children’s Hospital
Recent News
Seattle TechFlash
2025-05-23
San Antonio Business Journal
2025-02-25
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