Vantage Labs LLC ยท 15 hours ago
Desktop Support Specialist
New Hope, PA
Full-time
Onsite
Mid Level
3+ years expVantage Labs LLC is a global leader in artificial intelligence and natural language technologies, delivering award-winning SaaS solutions across various sectors. They are seeking a Desktop Support Specialist to provide hands-on support to corporate employees, ensuring reliable and secure operation of corporate systems and technology facilities.
Artificial Intelligence (AI)Big DataInformation TechnologySoftware
Responsibilities
Deliver End User Support - Provide hands-on desktop and workstation support to corporate employees. Impact: Ensure employees remain productive through reliable, responsive technical support
Deploy and Maintain Systems - Perform server and workstation deployments, hardware repairs, and system upgrades. Impact: Maintain stable, high-performing systems aligned with business needs
Protect and Monitor the Network - Proactively monitor network activity, manage backup servers and devices, and support security initiatives. Impact: Safeguard company data and minimize downtime through preventative IT practices
Manage Identity and Access - Administer Active Directory, including user adds, moves, and changes. Impact: Ensure secure and efficient access to systems and resources
Build and Document Infrastructure - Develop and maintain office network infrastructure and create clear user and process documentation. Impact: Improve system reliability and knowledge sharing across the organization
Support Communication and Collaboration Tools - Provide VoIP telephony support and assist with technology setup for training rooms and corporate meetings. Impact: Enable seamless communication and collaboration across teams
Provide Flexible Support Coverage - Participate in on-call and after-hours support as needed, with minimal travel required. Impact: Ensure business continuity beyond standard operating hours
Qualification
Required
Bachelor's degree in Computer Science, Information Technology, or a related field preferred, or equivalent experience and certifications
Three to five years of experience in Help Desk or Desktop Support operations
Experience supporting diverse technical environments
Strong written, verbal, and interpersonal communication skills
A proactive, team-oriented mindset with a desire to learn and grow in an IT career
Ability to lift 50 pounds unassisted
Benefits
Medical, Dental, and Vision Insurance
401(k)
Life Insurance
Short-Term and Long-Term Disability
Legal and ID Theft Protection
Pet Insurance
Accident Insurance
Critical Illness Insurance
Tuition Reimbursement and paid training
Company
Vantage Labs LLC
You know us because our technology touches you every day.
51-200 employees
H1B Sponsorship
Vantage Labs LLC has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2022 (4)
2021 (4)
Funding
Current Stage
Growth StageCompany data provided by crunchbase