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Movora · 14 hours ago

Veterinary Customer Solutions Specialist

World Golf Village, FL

Full-time

Onsite

Entry Level

2+ years exp

Movora is a pioneering company in veterinary health, dedicated to enhancing the lives and mobility of companion animals. They are seeking a Veterinary Customer Solutions Specialist to support veterinarians and their staff through high-quality customer interactions regarding Movora products and services.

Animal FeedPetVeterinary

Hiring Manager

Joy Deehan, SPHR, SHRM-CP

Responsibilities

Promptly answer all inbound customer calls, determine customer’s needs, and provide solutions for customer to ensure a high-level customer experience. Work as a team to ensure phone coverage

Manage inbound orders based on customer’s needs

Build sustainable relationships of trust through open and interactive communication in a timely fashion

Provide accurate, valid and complete information by using the right methods/tools

Handle complaints provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution

Maintain customer records by updating account information

Responsible for accurately entering sales

Maintain open lines of communication with sales team to efficiently service customers

Utilize Movora’s, ERP system to accurately find products and shipping information to ensure accuracy for customer orders

Qualification

Veterinary experienceCustomer serviceMicrosoft OfficeProblem solvingCommunication skillsTeam orientationTime managementAdaptability

Required

High School diploma or equivalent

Minimum of two years (2) years of experience in a customer service position required

Minimum of one (1) year of experience in the veterinary field required

Strong phone contact handling skills and active listening

Customer Focused with strong client-facing and verbal/written communication skills

Problem Solving and Analysis along with the ability to maintain calm under pressure

Ability to gain a thorough knowledge and understanding of company and products offered

Time Management – Intermediate to Advanced troubleshooting/multi-tasking skills

Prior experience utilizing Microsoft Office software to prepare correspondence, develop reports and enter customer data

Customer Service – able to personally provide high level of interactive service to targeted customer base/market, building relationships and acting as internal company advocate

Team Orientation & Interpersonal – highly motivated team-player with ability to develop and maintain collaborative relationships with all levels within and external to the organization

Communication – able to effectively express self verbally in a diplomatic, empathetic and tactful manner

Analytical Problem-Solving and Decision Making – able to research, analyze, identify viable options, draw sound conclusions, present findings and make thoughtful recommendations considering overall risk and short-term and long-term impact

Organization & Time Management – able to work independently with minimal supervision, planning, scheduling and organizing professional schedule to complete actions within established deadlines, handling multiple priorities with strong attention to detail

Adaptability to Change – able to be flexible and supportive, react swiftly to and able to positively and proactively assimilate change in rapid growth environment

Systems & Software – proficient knowledge of Microsoft Office software applications

Benefits

Health & Wellness: A well-rounded benefits program featuring medical, dental, vision, life insurance, short and long-term disability options, and an Employee Assistance Program.

Retirement Planning: Participate in our 401(k) plan, with Movora matching 100% of your first 4% contribution. Please see plan summary for more details.

Work-Life Balance: Earn paid time off (PTO) according to our guidelines, starting with the equivalent of 10 days each year for your first 3 years, you may carry over up to 40 hours each year. We also have programs such as Summer Hours from June to August.

Holiday & Personal/Sick Time: You will also be provided with 40 hours of Sick/Personal time to be used for illness, doctors’ appointments, school meetings for your kids, etc. Movora offers six company-paid holidays and one floating holiday annually.

Additional Voluntary Benefits: Choose from optional programs such as Accident Insurance, Critical Illness and Volunteer Programs.