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Guild Mortgage · 1 day ago

Loss Mitigation Specialist, Short Sales

United States

Full-time

Remote

Mid Level

$20/hr - $28/hr

3+ years exp

Guild Mortgage Company is a mortgage banking firm dedicated to serving homeowners and buyers since 1960. The Loss Mitigation Specialist, Short Sales is responsible for reviewing short sale applications and ensuring compliance with investor guidelines, company policies, and applicable laws while providing excellent customer service.

Consumer LendingLendingMortgageReal Estate

Responsibilities

Collect and evaluate required documentation for incoming short sale packages

Review borrower’s financial situation and hardship information to confirm hierarchy has been met

Obtain required documentation to meet investor and insurer guidelines

Order appraisals and ensure homeowners receive valuation notices and copies of appraisals

Verify offers are made in accordance with requirements

Submit short sale requests to investors as required by investor guidelines

Send all required documents to borrower and escrow to ensure compliance with investor and insurer requirements

Correspond with agents, third parties, escrow, title and homeowners

Review all wires to ensure investor restrictions are met and approved

Prepare and summit variances as needed

Submit payoff short sale demands to Title

Review incoming short sale wires and process closing steps

Cancel Hazard Insurance on completed short sales or deed in Lieus

Document all incoming correspondence so that service levels can be monitored to ensure state, investor, and insurer criteria have been met

Demonstrate patience and professionalism when interacting with consumers via phone, email, or letter

Prepare complete and accurate call notes, written documentation, , and update customer files in system

Communicate effectively with individuals/teams to ensure high quality and timely response and resolution to issues

Follow Guild’s information security policies

Assist with internal and external audit requests

Perform other duties as assigned

Qualification

Loss mitigation experienceMortgage servicing experienceMortgage documentsBilingualDocument retention softwareMicrosoft Office SuiteBasic math skillsInterpersonal skillsProblem-solving skillsOrganizational skillsCommunication skills

Required

Minimum three years' experience total in back-office mortgage servicing experience required

Minimum two years' experience in loss mitigation roles

Working knowledge of mortgage loan documents, including overall processes and inter-relationships, standards and requirements, terminology, compliance and regulatory requirements related to federal debt collection laws, Federal Bankruptcy Laws, and proper handling of other legal situations

Strong interpersonal and problem-solving skills

Highly organized and detail oriented; ability to work in a fast-paced, department-metrics-driven environment required

Basic math skills required

Excellent verbal and written communication skills required

Highly organized and detail-oriented; ability to work in a fast-paced, metrics-driven environment required

Proficiency in Microsoft Office Suite, Word, Excel, Wiki, collaborative cloud-based programs, and third-party software applications required