Mount Sinai Medical Center ยท 13 hours ago
System Analyst II Call Center
Miami Beach, FL
Full-time
Onsite
Mid Level
3+ years expMount Sinai Medical Center is a leading healthcare provider dedicated to delivering high-quality care and training top healthcare professionals. The System Analyst II Call Center role involves managing service delivery, performing workflow analysis, and participating in system testing to enhance operational efficiency within the call center department.
Health CareHealth DiagnosticsMedical
Responsibilities
Maintains a positive attitude, welcomes and incorporates feedback, and shows appreciation for colleagues, patients, partners and customers in a consistent manner
Demonstrates great teamwork, shares information with others, responsive with all communications/deliverables, collaborates with the team to resolve open issues, and anticipates the needs of colleagues in a consistent manner
Takes personal ownership of issues, ensures a high degree of accuracy with all communications/deliverables, completes tasks according to committed timelines, demonstrates excellent service recovery, and communicates with customers in a consistent manner
Actively monitors assigned HEAT tickets, documents activities thoroughly, and resolves issues within the established service levels in a consistent manner
Independently performs workflow analysis and design with input and guidance from key operational leadership. Facilitates workflow adoption on new processes
Participates in system testing events by executing scripts. Accurately documents and reports any noted errors or deficiencies. Provides input for testing scripts with workflow updates/system upgrades/implementations
Performs system activities related to upgrades and optimization with vendor assistance
Executes assigned tasks within specified time frame. Able to manage multiple projects while maintaining portfolio of regular support assignments
Utilizes system knowledge and available resources to address routine issues
Actively participates in departmental and customer team meetings. Prepares and presents substantial portions of meetings on a regular basis. Acts as a team resource by taking notes or other support activities
Achieves and maintains up-to-date application knowledge for assigned applications/process areas. Utilizes appropriate resources to further knowledge to address issues or complete assigned tasks
Reviews and provides input for development of downtime processes. Actively participates in testing of downtime processes. Activities may include executing test scripts, working with end users or other tasks to support downtime activities
Provides input related to the development of training content for users. Assist with formal training classes when necessary in the form of teaching, proctoring, materials preparation or other tasks as necessary
Qualification
Required
Bachelor's Degree or equivalent experience
3-4+ years experience with large hospital applications/systems preferred
Relevant application certification desired (when applicable)
Benefits
Health benefits
Life insurance
Long-term disability coverage
Healthcare spending accounts
Retirement plan
Paid time off
Pet Insurance
Tuition reimbursement
Employee assistance program
Wellness program
On-site housing for select positions and more!
Company
Mount Sinai Medical Center
Mount Sinai Medical Center provides healthcare services, including cardiology, neurology, orthopedics, endocrinology, and gastroenterology.
1001-5000 employees
H1B Sponsorship
Mount Sinai Medical Center has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (27)
2024 (28)
2023 (19)
2022 (12)
2021 (3)
2020 (6)
Funding
Current Stage
Late StageLeadership Team
Gino Santorio
President & CEO
wendy stuart
Chief Nursing Officer, Senior Vice President,
Recent News
HealthCareIT News
2025-11-26
2025-11-18
Company data provided by crunchbase