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Mount Sinai Medical Center · 16 hours ago

IT Systems Trainer III

Miami Beach, FL

Full-time

Onsite

Mid Level

3+ years exp

Mount Sinai Medical Center is committed to providing high-quality healthcare and training top healthcare workers. The IT Systems Trainer III role involves designing and delivering training programs for various IT software applications, ensuring effective learner engagement, and maintaining a positive training environment.

Health CareHealth DiagnosticsMedical

Responsibilities

Instructional Design - With limited support gather requirements, modify/edit content that will contribute to the development training programs. Contributes to standardized template formats

Training Preparation - With limited assistance demonstrates organizational skills in classroom preparation, training environment, course materials, parking lot, and test necessary equipment prior to training activity

Instructor Training - With limited assistance delivers training across various IT software application systems using blended approach (instructor-led, in-service/demo, virtual, or one-on-one)

Learner Assessment - With limited assistance demonstrates the value to engage with learner through interaction, course assessment, and evaluation

Training Approach & Delivery - With limited assistance is able to manage time, customize delivery of content based on unique learning needs while keeping course integrity. Able to relate to learner role and its application day-to-day

Customer Service - Demonstrates excellent customer service at all times

Knowledge - Knowledgeable on multiple applications; recognized as an expert on assigned systems

Training Environment Build - With minimal support involved in administration and maintenance of training environment

Training Coordination - With limited support assists in training others in the LMS administration, setup and maintenance. Schedules training resources based on operational roles for new hires, adhoc and pre-implementation

Projects - Able to challenge/add tasks based on experience; little direction required

ELearning Design - With minimal support gathers requirements for eLearning design requests and contributes to mapping / story board design and presentation

Leadership - Acts as a “go to” consultant for operations leadership

Knowledge - Knowledgeable on multiple applications; recognized as an expert on assigned systems

Customer Service

Attitude – Maintains a positive attitude, welcomes and incorporates feedback, and shows appreciation for colleagues, patients, partners and customers in a consistent manner

Teamwork - Demonstrates great teamwork, shares information with others, responsive with all communications/deliverables, collaborates with the team to resolve open issues, and anticipates the needs of colleagues in a consistent manner

Service Delivery – Takes personal ownership of issues, ensures a high degree of accuracy with all communications/deliverables, completes tasks according to committed timelines, demonstrates excellent service recovery, and communicates with customers in a consistent manner

Service Management – Actively monitors assigned HEAT tickets, documents activities thoroughly, and resolves issues within the established service levels in a consistent manner

Qualification

Training & DevelopmentInstructional DesignELearning DesignIT Software ApplicationsLearner AssessmentCustomer ServiceLeadershipService DeliveryTeamworkPositive Attitude

Required

Bachelor's degree in related discipline or field of study (Training & Development, Business Management, Human Resources, etc)

Minimum of 3 years prior experience in a training & development capacity (i.e. hands on experience developing/delivering training programs, feedback assessment, etc)