SHELLBACK Semiconductor Technology · 15 hours ago
Field Service Engineer - Customer On-Site
Baltimore, MD
Full-time
Onsite
Senior Level
5+ years expShellback Semiconductor Technology is seeking a Field Service Engineer to impact customer success through direct interaction and problem-solving. The role involves extensive hands-on experience with TEL Track semiconductor equipment, troubleshooting, and delivering solutions in a high-demand production environment.
Industrial EngineeringManufacturingSemiconductor
No H1B
U.S. Citizen Only
Responsibilities
Installation and setup of Shellback’s equipment at the Customer site
Ensuring the proper utilization of Shellback’s products
Minimizing tool down time
Troubleshooting problems at the system down to the Component Level
Performing upgrades
Managing and executing retrofit plans
Managing and executing service contracts
Optimizing performance of Shellback’s products at the Customer site
Providing in-house Field Service Engineer and Customer training classes
Field Service Engineers are expected to operate with a sense of urgency to resolve problems that meet or exceed Customer expectations
Field Service Engineers own identified Customer problems and it is their responsibility to see it through to completion
Field Service Engineers never leave a Customer site or location until the job is complete or the Customer is satisfied with the action plan provided
Field Service Engineers always over communicate with the Customer by closing the loop and never assuming that Customers are aware of the actions being taken by the Field Service Engineer
Field Service Engineers view opportunities as their responsibility to address or makes sure that it gets in the hands of the person who can resolve the customer requirements
Qualification
Required
Extensive, hands-on experience with TEL Track systems (minimum 5–7 years preferred), including installation, troubleshooting, preventive maintenance, and process optimization
Strong knowledge of Lithography/Track processes and their integration in semiconductor manufacturing
Proven ability to diagnose complex technical issues and implement solutions under time-sensitive conditions
Familiarity with semiconductor fab operations, safety protocols, and cleanroom standards
Strong communication and interpersonal skills to build customer trust and maintain long-term relationships
Ability to work independently in a customer on-site environment while collaborating closely with global support teams
Willingness to relocate to Maryland and support long-term on-site engagement at Northrop Grumman
Military veterans with relevant TEL Track or semiconductor technical background are encouraged to apply
Associate degree in Electronics, Electrical Engineering Technology, Mechatronics, or related technical field required
Preferred
Bachelor's degree in Engineering or Applied Sciences preferred
Equivalent experience (10+ years in semiconductor field service with direct TEL Track exposure) will be considered in lieu of formal education
Company
SHELLBACK Semiconductor Technology
Shellback Semiconductor Technology supplies and services new and remanufactured semiconductor capital equipment and spare parts.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Wayne Jeveli
Chief Executive Officer
Kevin Vestal
Chief Financial Officer
Company data provided by crunchbase