Pilot Flying J · 12 hours ago
Lead Guest Services Team Member
Edmond, OK
Full-time
Onsite
Mid Level
$11.54/hr - $16.08/hrPilot Company is an industry-leading network of travel centers with over 30,000 team members. The Lead Guest Services Team Member is responsible for processing merchandise and fuel transactions while leading a team of cashiers to ensure quality service is delivered to every guest.
Oil and GasTravel
Responsibilities
Lead a shift of one-to-two cashiers to process all types of cash, credit, and debit transactions
Complete end-of-shift reports and close out procedures
Follow company and local guidelines with regards to the sale of any restricted merchandise items (i.e., alcohol, tobacco)
Maintain an organized and clean work area
Use suggested selling methods to promote and sell products
Ensure quality service is delivered to every guest
Handle guest complaints and issues by following company processes and guidelines; resolve team member conflict; and communicate issues to management
Determine break schedules and team member placement during shift
Assist with other travel center functions such as maintaining deli, cleaning showers and restrooms, stocking, making coffee, etc
Model behaviors that support the company’s common purpose; ensure guests and team members are supported at the highest level
Ensure all activities are in compliance with rules, regulations, policies, and procedures
Complete other duties as assigned
Qualification
Required
Lead a shift of one-to-two cashiers to process all types of cash, credit, and debit transactions
Complete end-of-shift reports and close out procedures
Follow company and local guidelines with regards to the sale of any restricted merchandise items (i.e., alcohol, tobacco)
Maintain an organized and clean work area
Use suggested selling methods to promote and sell products
Ensure quality service is delivered to every guest
Handle guest complaints and issues by following company processes and guidelines; resolve team member conflict; and communicate issues to management
Determine break schedules and team member placement during shift
Assist with other travel center functions such as maintaining deli, cleaning showers and restrooms, stocking, making coffee, etc
Model behaviors that support the company's common purpose; ensure guests and team members are supported at the highest level
Ensure all activities are in compliance with rules, regulations, policies, and procedures
Complete other duties as assigned
Benefits
Fuel Discount
Nation-wide Medical Plan/Dental/Vision
401(k)
Flexible Spending Accounts
Adoption Assistance
Tuition Reimbursement
Flexible Schedule
Weekly Pay
Company
Pilot Flying J
Company Overview Headquartered in Knoxville, Tennessee, Pilot Flying J is the largest operator of travel centers in North America with more than 750 locations throughout the United States and Canada and employs more than 24,000 Team Members.
Founded in 1958
10001+ employees
H1B Sponsorship
Pilot Flying J has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (28)
2024 (48)
2023 (28)
2022 (29)
2021 (40)
2020 (11)
Funding
Current Stage
Late StageTotal Funding
$1.48MKey Investors
U.S. Department of AgriculturePennDOTIllinois Environmental Protection Agency
2025-01-10Grant· $0.19M
2023-08-15Grant· $0.81M
2023-06-05Grant· $0.48M
Leadership Team
Joe Lillo
Chief Financial Officer
Amanda Whitlow
Director, Human Resources Business Partner
Recent News
DBusiness Magazine
2025-10-22
Morningstar.com
2025-09-26
Company data provided by crunchbase