Mid American Credit Union ยท 2 weeks ago
Information Systems Support Manager
Wichita, KS
Full-time
Onsite
Senior Level
5+ years expMid American Credit Union is a member-owned institution focused on providing quality financial services. They are seeking an Information Systems Support Manager to oversee and implement upgrades to their network infrastructure and operating systems, manage helpdesk support staff, and ensure compliance with performance standards.
BankingFinancial Services
Responsibilities
Hire, coach and lead direct reports to maximize productivity and efficiency in the delivery of IS Network and Support services to internal and external members while protecting IS assets and member information
Establish performance expectations and monitor staff performance, including KPI standards, assuring compliance with regulatory requirements, organizational and departmental goals
Manage and assist the Helpdesk support team
Participate in other IT projects as assigned, adhering to deadlines and collaborating with team members
Provides after-hours' on-call support and Saturday support on a rotation basis as assigned. Periodically work evenings/weekends while implementing new system, performing an upgrade or installing a fix to minimize impact to the daily production system
Assist with internal and external audits and examination processes, including resolving any findings and implementing best practices
Assist management and the IT Security Teams in maintenance of comprehensive Disaster Recovery, Business Continuity, and Incident Response plans
Participate in regular disaster recovery, business continuity and incident response testing including maintaining detailed documentation of plans and scheduled and completed activities
Ensure that all internal audits are completed according to the established schedule
Serve as a liaison with vendors regarding system issues, updates, and improvements
Evaluate existing network and system performance, identify areas for improvement, and define upgrade requirements based on business needs. Investigate problems in systems and processes
Implement agreed upon remediation and preventative measures assigned. Collaborate with vendors, peers and system users as appropriate to ensure remediation efforts are successful
Research and recommend appropriate network hardware (routers, switches, firewalls) and software updates considering compatibility, performance, end-of-life, and security aspects
Install new hardware and software, configure network settings, and implement updates according to established standards and best practices
Participate in infrastructure project development and planning including development of detailed upgrade plans including timelines, resource allocation, change management procedures, rollback strategies, and risk mitigation measures
Conduct thorough testing of assigned upgrades to ensure functionality, performance and compatibility across different platforms and applications. Perform maintenance and upgrades, validate results ensuring systems are compliant
Upgrade planning and execution activities must consider minimization of service level impact and security risks. Utilize automation tools (e.g., PowerShell, Python, Ansible) to streamline deployment processes and reduce manual intervention
Coordinate data migrations to the new system(s), including backup procedures and data integrity checks
Collaborate with other IT staff and department owners to ensure accuracy of data migrations
Document, communicate, and manage changes ensuring Change Management processes are followed
Maintain detailed documentation of network changes, configurations, and upgrade processes, including post-implementation reports on performance improvements
Maintain and update technical documents and procedures, ensuring the impact of all upgrades are incorporated
Qualification
Required
Bachelor's degree in computer science, MIS, or completion of a specialized course of study at a business or trade school
5+ years' relevant experience, including experience in managing technology projects and collaborating with non-technical business departments on IT initiatives
Strong understanding of network protocols (TCP/IP, routing, switching), network design, and network security principles
Proficiency in operating systems (Windows, Linux), system configuration management, and patching processes
Knowledge of automation tools or scripts (e.g., PowerShell, Python, Ansible) to streamline upgrade and deployment processes
Experience with cloud services (AWS, Azure, Google Cloud) and hybrid cloud environments, especially in relation to network and system upgrades
Advanced troubleshooting skills to identify and resolve network and system issues during upgrades
Ability to plan, execute, and monitor complex upgrade projects within budget and timelines
A significant level of trust and diplomacy is required to be an effective subject matter expert in the position
Must be able to work extended hours and/or travel off site when requested by management
24x7 on call is required with on-site Saturday rotation duties
Must be able to perform job functions independently or with limited supervision and work effectively on own or as part of a team
Strong verbal and written communication skills
Strong organizational skills
Ability to demonstrate a high degree of integrity, trust-worthiness, and maintain confidentiality of information and job-related data
Ability to prioritize multiple tasks and adjust to changing priorities, as well as, meet hard deadlines
Benefits
Paid vacation time
Personal leave
Paid holidays
Company
Mid American Credit Union
Mid American Credit Union is a not-for-profit, full service financial institution serving communities throughout the Midwes
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Gregory Teter
Chief Financial Officer
Rachel Thompson
Employer Partnerships Specialist
Company data provided by crunchbase