Highgate · 13 hours ago
Front Desk
Kenner, IL
Full-time
Onsite
Entry Level
1+ years expHighgate is a premier real estate investment and hospitality management company recognized for its innovation in the industry. The Front Desk Agent is responsible for reconciling hotel cashier transactions, managing guest services, and ensuring accuracy in billing and reports.
Hospitality
Responsibilities
Must be able to work with and understand financial information and data, and basic arithmetic functions
Must be willing to cross train in other accounting or hotel-related areas
Must be able to prioritize job functions in order to meet deadlines
Perform guest services functions as required (i.e. check guests in/out, take reservations, we-up calls, etc.)
Audit and reconcile financial and statistical reports
Prepare and distribute necessary daily reports as required (i.e., Daily Operating Report, Discount Programs, Tax Reports, etc.) according to hotel standards
Prepare and distribute month-end reports
Audit and reconcile all Front Desk and Food & Beverage Cashier’s work
Audit, reconcile, consolidate, and transmit all credit cards on a timely basis
Prioritize job functions in order to meet deadlines
Ensure accuracy of all numbers reported including statistics
Input and update financial information into corporate communications network
Perform daily, weekly, monthly and annual data processing system functions as required
Keep management abreast of any unusual operational or financial events and/or deviations of policies or procedures
Ensure overall guest satisfaction
Respond to governmental inquiries upon receipt
Handle guest requests
Qualification
Required
High School diploma or equivalent and/or one year of progressive experience in a hotel or related field required
Computer knowledge/skills required
Flexible and long hours sometimes required
Sedentary work – Exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects
Late/Overnight shift
Maintain a warm and friendly demeanor at all times
Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner
Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests
Must be able to multitask and prioritize departmental functions to meet deadlines
Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner
Attend all hotel required meetings and trainings
Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel
Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag
Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations
Maximize efforts towards productivity, identify problem areas and assist in implementing solutions
Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary
Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives
Must be able to cross-train in other hotel related areas
Must be able to maintain confidentiality of information
Must be able to show initiative, including anticipating guest or operational needs
Perform other duties as requested by management
Preferred
Guest Service Experience preferred
Company
Highgate
Highgate is a United States-based real estate investment and hospitality management firm.
10001+ employees
H1B Sponsorship
Highgate has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (5)
2024 (8)
2023 (8)
2022 (5)
2021 (4)
2020 (18)
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Trilantic North America
2014-10-08Private Equity
Leadership Team
Arash Azarbarzin
Chief Executive Officer
Graham Rumble
Chief Financial Officer | Family Office
Recent News
2025-07-08
Company data provided by crunchbase