Viking · 12 hours ago
Senior Manager, Data Science
LA Metro Area
Full-time
Hybrid
Senior Level, Lead/Staff
$200K/yr - $240K/yr
8+ years expViking River Cruises is seeking a highly skilled and innovative Data Scientist to join their Advanced Analytics team. The role involves driving data-driven decision-making and enhancing customer engagement through predictive modeling and cross-functional collaboration.
CommercialLeisureTravel
Hiring Manager
Amanda Hendricks, SHRM-CP
Responsibilities
Design, build, and refine predictive models to optimize customer engagement across digital and offline channels
Define, iterate, and implement a dynamic Next Best Action (NBA) engine to deliver personalized recommendations aligned with booked passenger goals and preferences
Ensure the integrity and accuracy of data through rigorous testing and validation of models
Apply advanced statistical and machine learning techniques to understand customer behavior and campaign performance
Wrangle, process, cleanse, verify, and enrich data from different sources used for analysis and modeling
Proven experience with data analytics, feature engineering, and building end-to-end ML pipelines
Familiarity with fine-tuning and applying Large Language Models (LLMs) such as GPT, LLaMA, or Claude for NLP and generative tasks
Familiarity with vector databases and retrieval-augmented generation (RAG) pipelines
Experience integrating AI/ML models into secure or cloud-hosted environments
Translate complex data into actionable insights to support strategic initiatives across sales, marketing, and operations
Develop and maintain dashboards and reporting tools to monitor model performance and business impact
Partner with cross-functional teams to identify opportunities for data-driven enhancements and integrating predictive models into customer-facing platforms
Develop best practices in model governance and deployment
Qualification
Required
Master's or Ph.D. in Data Science, Statistics, Computer Science, or related fields
8+ years of relevant experience in predictive modeling, machine learning, and personalization systems
Proficiency in Python, R, SQL, cloud-based platforms (e.g., AWS, Azure), data platforms like Databricks and ML frameworks such as PyTorch, TensorFlow, or Scikit-learn
Experience with recommendation systems, NBA frameworks, and customer journey analytics
Understanding of software engineering foundations — including clean code practices, testing, version control, and CI/CD workflows
Comprehensive understanding of the ML lifecycle, from experimentation to model development and deployment
Strong communication skills and ability to present technical concepts to non-technical stakeholders
Preferred
Background in travel and hospitality
Familiarity with tools like Power BI
Knowledge of customer segmentation, lifecycle modeling, and A/B testing
Benefits
Employees are eligible for annual discretionary bonus.
401(k) plan with company match.
Employee Share Purchase Plan (ESPP) Viking full-time regular employees working in the United States can purchase Viking shares through payroll deductions.
Full benefits including medical, dental, vision, life and disability insurance at a highly subsidized rate (some plans are fully paid by Viking).
Accrue 15 paid vacation days, sick time accrual by state, and 6 paid holidays per year.
Opportunity to take a free and/or discounted cruise.
Highly subsidized gym membership.
Discounts on theatres, theme parks, movie tickets, travel discounts through IATA membership and too many more discounts to name.
Company
Viking
Thank you for your interest in career opportunities at Viking.
5001-10000 employees
H1B Sponsorship
Viking has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2022 (1)
Funding
Current Stage
Public CompanyTotal Funding
$5.7B2025-09-29Post Ipo Debt· $1.7B
2025-05-27Post Ipo Secondary· $1.35B
2024-09-11Post Ipo Secondary· $930M
Leadership Team
Leah Talactac
EVP, Group Controller & Chief Accounting Officer
R
Roman Balint
Chief engineer
Recent News
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