Edwards Vacuum · 12 hours ago
Lead Customer Quality Engineer
Chandler, AZ
Full-time
Onsite
Senior Level, Lead/Staff
5+ years expEdwards Vacuum is a leading developer and manufacturer of sophisticated vacuum products and related services. The Lead Customer Quality Engineer is responsible for ensuring quality performance meets customer requirements and leading a team to address quality issues effectively.
Manufacturing
Responsibilities
Drive your Career, Explore Opportunities, Realize your Passion . . . We at Atlas Copco/Edwards Vacuum believe that there is always a better way
The Lead Customer Quality Engineer is responsible for ensuring that the sites quality performance meets or exceeds the customer’s requirements and the needs of the Edwards onsite Team consistently
Meets or exceeds the standard of world-class performance for responsiveness, quality, cost and delivery, so that Edwards can, in turn, provide a world-class product to its semiconductor customers, each time, every time
Lead CQE will serve as primary POC and the face of Edwards on all quality related issues for internal and external customers driving quick resolution and mitigation
Lead will train, coach and develop his/her team to carry out all responsibilities of their role in their absence ensuring redundancy within the team and adequate coverage
Lead will drive the IKAT Global Quality Team collaborating closely with all internal departments to ensure investigations are thorough and resolve product/service quality issues raised by customers, such as Material Quality Incidents (MQIs), Failure on Install (FOI) and Engineering Change Notices (ECN’s)
Lead will own and drive all internal MQI alignment meetings ensuring each site globally is supported as needed, clearing roadblocks and helping mitigate delays on progress
Manages the ECN program including tracking, ensuring ECN material is uploaded to customer portal, white papers are followed-up on and completed as well as owns all internal and external ECN review meetings
Lead will own monthly IKAT Global Quality Meetings with the customer ensuring material presented is accurate and ready for presentation
Updates customers in a timely fashion regarding the status of quality issues or any requests
Serves as CMS technical support by helping resolve issues within the CMS system, trains and coaches new users if needed, and identifies system improvements whenever possible
Participates in product quality planning and control process based on customer’s specifications and requirements to ensure the voice of customer quality shapes the process
Informs site management team regarding customer feedback and expectations on product’s quality
Prepares and updates of all Monthly/quarterly Quality Reports on site Material Quality Incidents (MQI’s), Failure on Install (FOI), 8D Corrective Actions, and Engineering Change Notices (ECN’s), and continuous improvement projects as required by customers
Trains and guides internal stakeholders in identifying and developing problem solving methodologies to resolve customer-identified quality issues
Assists in new product development activities to identify risk mitigation, capability assessment, and process control activities that will prevent quality issues
Addresses customer quality issues in a timely manner to ensure customer satisfaction
Complies with all safety policies, rules and regulations
Maintains punctual, regular and predictable attendance; works collaboratively in a team environment with a spirit of cooperation
Able to effectively communicate with individuals at all levels internally and externally
Seeks out opportunities for CIP
Respectfully takes direction from manager; other duties as assigned
Qualification
Required
5 years of experience using quality tools (i.e. documentation support, root cause analysis, 8D, process auditing, product inspection, process analysis, continuous improvement) in an ISO 9001:2015 environment
Strong communication skills both verbal and written
Able to remain calm in high stress situations and maintain professionalism
Edwards product family familiarity and able to speak/understand technical terminology
Able to lead and develop a high performance team ensuring a sound work/life balance for his/her directs
Knowledge and recent experience in customer relationship management, process auditing, compiling/analyzing/reporting performance data, leading process improvement initiatives, facilitating the completion/close out of 8D CAPAs
Self-directed, experienced leader with excellent communication and customer service skills
Complies with all safety policies, rules and regulations
Maintains punctual, regular and predictable attendance; works collaboratively in a team environment with a spirit of cooperation
Able to effectively communicate with individuals at all levels internally and externally
Preferred
Bachelor's Degree in Science/Technical Discipline
ASQ Certified Quality Engineer (CQE), Quality Auditor (CQA)
Benefits
Comprehensive compensation and benefits
Health and well-being
Company
Edwards Vacuum
Edwards is a leading developer and manufacturer of sophisticated vacuum products.
5001-10000 employees
H1B Sponsorship
Edwards Vacuum has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (8)
2023 (4)
2022 (5)
2020 (4)
Funding
Current Stage
Public CompanyTotal Funding
$18MKey Investors
U.S. Department of Commerce
2024-10-16Grant· $18M
2013-08-19Acquired
2012-05-11IPO
Recent News
2025-05-22
Company data provided by crunchbase