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Oliver Healthcare Packaging · 2 weeks ago

Administrative Assistant - Short Term

Feasterville-Trevose, PA

Full-time

Onsite

Mid Level

$18/hr - $22/hr

Oliver Healthcare Packaging is seeking an experienced Administrative Assistant - Short Term at their Feasterville facility. The role involves administering the customer complaint process in compliance with regulatory requirements and leading investigation and process improvement activities.

Health CareManufacturingMedicalPackaging Services

Responsibilities

Responsible for supporting the customer complaint process in a timely and organized manner:

Obtain background information on the quality issue

Obtain production data information and/or corresponding samples for investigative purposes

Obtain trace identification information

Confirm material disposition using specifications and procedures

Communicate details of the quality issue to a team to determine required follow up activities

Distribute assigned activities to investigators

Evaluate and approve completed investigations

Evaluate evidence of actions and documentation before closing record

Manage quality records from initiation through closure

Communicate and collaborate with supporting team members to complete activities in a timely manner

Lead problem-solving activities, root cause analysis, and/or documentation of these activities using industry standard root cause investigation tools

Support activities to resolve quality issues, such as revising SOPs, implementing process improvements or sharing findings with the teams involved

Perform effectiveness verification after CAPA closure

Trend complaint data using Quality System Reports, charts, and other quality tools as needed

Lead proactive projects to improve internal processes

Independently interface with the customer regarding critical complaints, through written or verbal communication including emails, conference calls or investigation letters

Participate in Customer and ISO registrar quality system audits

Provide support for resolving resulting action items

Participate on an Internal Audit Team performing multiple audits each year

Provide back up support for the Post Market Quality Supervisor

Perform additional tasks as needed by the Post Market Quality Supervisor

Qualification

GMP knowledgeISO requirementsQuality AssuranceAnalytical skillsMS OfficeSAPReport writingVerbal communicationWritten communicationOrganizational skillsTime management