Darwill ยท 1 day ago
IT Support Specialist
Hillside, IL
Full-time
Onsite
New Grad, Entry LevelDarwill is a nationally acclaimed marketing communications firm that provides nationwide solutions including digital marketing and direct mail. The IT Support Specialist will be responsible for end-user problem resolution, hardware and software configuration, and basic IT support, while also managing documentation projects and demonstrating initiative in a supportive role.
AdvertisingConsultingInformation TechnologyMarketing
Responsibilities
Provides one-on-one end-user problem resolution for approved software
Delivers, asset tags, sets up, and assists in the configuration of end-user PC desktop hardware, software and peripherals
Diagnoses and resolves end-user network or local printer problems, PC hardware problems, e-mail, Internet, and local-area network access problems, with assistance of Network Engineers as required
Assists in creating documentation materials for end-user frequently asked questions (FAQs)
Configure approved end-user mobile devices for connectivity to system and troubleshoot basic communication issues
Ability to work with little or no supervision and be proactive in all situations
Understanding of VOIP desk phones, cell phones, and all other telecommunications devices and equipment
Must have a strong desire to learn and keep abreast of new and emerging technologies
Provide basic support for all IT related hardware, peripherals, copiers and network access
Roles and qualifications: You will be responsible for helping our IT organization with various hardware, software and documentation projects. Your ability to manage projects will be essential, as some projects will involve multiple people over a period of time. Your clear written communication skills will be necessary as you update existing or create new documentation
Though we are committed to providing on-the-job training for all of your day-to-day responsibilities, you will need to demonstrate initiative to step into the role while displaying a polished, professional demeanor, acute attention to detail and exceptional prioritization skills
Qualification
Required
Bachelor's degree or equivalent experience in Computer Science or related field
Experience help desk support or customer support role
Tech savvy with working knowledge of office automation products, databases and remote control
Good understanding of computer systems, mobile devices and other tech products
Ability to diagnose and resolve basic technical issues
Excellent communication skills
Ability to work with all levels of the organization
Preferred
Windows Server and Active Directory Administration version 2019
Windows 11
Microsoft Office 365
Microsoft Entra
Microsoft Exchange
Network troubleshooting
Backup and Restore best practices, any software
Yealink and Zoom VOIP
Familiarity with Amazon Web Services
Familiarity with VMware
Experience with Citrix
Server and Network Security
Documentation
Experience with Apple Products
Company
Darwill
Darwill is a premier provider of complex marketing products including direct mail, employee communications and marketing collateral.
Founded in 1951
201-500 employees
H1B Sponsorship
Darwill has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2022 (2)
Funding
Current Stage
Growth StageLeadership Team
Troy Van Dyke
CEO
Brandon Van Dyke
COO
Company data provided by crunchbase