Worldline · 4 weeks ago
Customer Care Specialist
Victoria, British Columbia, Canada
Full-time
Hybrid
Entry Level
CA$50K/yr - CA$50K/yr
1+ years expWorldline is a leader in the payments technology industry, committed to shaping how the world pays and gets paid. As a Customer Care Specialist, you will provide exceptional support to merchants and partners, addressing their inquiries and troubleshooting issues while collaborating with various teams to enhance customer experiences.
FinanceFinancial ServicesPaymentsService Industry
Responsibilities
You will provide our merchants and partners with an excellent level of support through phone, email, and chat, supporting them when they are experiencing issues or requesting information
You will provide basic education on our platform: such as how the Merchant Portal works, how to view reporting, and sharing your understanding of our product suite
As the ‘voice of our customers’, you are always listening and ensuring you share this feedback with teams across the organization
You are responsible for troubleshooting with Merchants on first-line account management, and general processing questions
As an integral member of our team, you’ll participate in meetings with the rest of the team to discuss updates like payment integration requirements, outages, bug fixes, product launches, and project status
You’ll work closely with Customer Operations Specialists, Technical Specialists, and the Senior Technical Specialists, constantly learning and developing
You will organize your daily work as part of a high-performance team
You’ll accept feedback and learn from everything you do
You will constantly reflect on what worked, what didn’t, and how you can do better; but we will all learn as one
We will work as a team to provide incrementally better experiences - you will regularly make suggestions to improve our platform and implement these suggestions to better support our customers and partners
Each Customer Care Specialist will work with the Customer Care Manager to identify one long-term project that they will work on and ‘own’ that will directly contribute to the success of the entire team
Maintain detailed internal notes on OneDrive, documenting problems and solutions for other specialists to use
Vote help articles up or down - depending on effectiveness in helping you respond to customer questions. Giving feedback while being collaborative – now that’s a win!
Qualification
Required
You are passionate about customer service
You thrive in an environment where you are always learning and enjoy giving and receiving feedback
You have 1-2 years of experience in a Customer Support role
You are a strong individual contributor but an even stronger team player, with a knack for sharing information, including outstanding written and verbal communication skills
You have a passion for proper documentation and ticketing notes, and see the value it brings to the team
Preferred
Basic technology competencies and experience working with APIs
Payment's industry experience
Benefits
Be part of a company guided by a strong purpose to do good and recognized as the top 1% of the most sustainable companies in all sectors worldwide.
Work with inspiring colleagues and be empowered to learn, grow, and accelerate your career
Work flexibility: in-person and hybrid.
Annual paid vacation, be passionate and be well days totalling 23 days per calendar year.
Retirement saving matching contribution up to 5% of salary.
Extended health benefit including dental, and coverage above Canada universal health care.
Lifestyle spending account: $400 towards anything that fosters a healthy lifestyle.
Company
Worldline
Worldline is the platform that provides payments and transactional services.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$1.1BKey Investors
Crédit Agricole
2025-11-06Post Ipo Equity· $575.48M
2024-11-21Post Ipo Debt· $523.45M
2024-01-22Post Ipo Equity
Leadership Team
Grégory Lambertie
Chief Financial Officer
Arnaud Bourboulon
Head of Bid Management & Sales
Recent News
FX News Group
2026-01-20
PR Newswire UK
2026-01-19
Company data provided by crunchbase