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Pyramid Global Hospitality · 1 day ago

Host/Hostess - Hotel Valley Ho

Scottsdale, AZ

Full-time

Onsite

New Grad, Entry Level

Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment. The Host/Hostess at Hotel Valley Ho will contribute to the success of the restaurant by greeting and seating guests, managing seating charts, and ensuring a positive dining experience.

Hospitality

Responsibilities

Provide a smile and friendly greeting for guests, use guest's name, confirm the number in party, ask guests their seating preference and needs/requests, walk with guests at their pace to the table, alert guests of steps and inclines, and inform server and/or manager of special needs

Ensure all hostess/host staff provides warm welcomes and fond farewells to each guest

Run the floor plan, maintain accurate seating chart and cover tally, direct other host staff during service periods

Monitor supply of restaurant menus and wine lists for all meal periods

Present menus to guests and inform the server of guests present at the table, return to the lobby to greet guests, and check the dining room for guests who are ready to leave

Hold knowledge of the floor plan, server station assignments, and table numbers

Maintain accurate seating chart and cover tally

Inspect menus for cleanliness and crispness and change out when necessary

Check dining room and floors for cleanliness and take actions where needed

Able to make reservations accurately and courteously

Responsible for daily communication and coordination of comp payments, tacking slips, and third-party payments

Actively listen and respond positively to guest questions, concerns, and resolve issues, show compassion, and build trust

Assist with training of new host/hostess staff

Answer phones with knowledge of the operation of the resort and restaurant and/or direct the guests for further assistance

Acknowledge and thank exiting guests, ask them to return, ask about their dining experience and follow through with the manager with any guest issues

When closing, inspect for cleanliness and prepare the station for the next day

Attend all scheduled staff meetings and supplemental training sessions

Be familiar with emergency safety measures

Maintain a positive work atmosphere by acting and communicating in a manner that enables getting along with guests, vendors, co-workers, and management

Maintain and update communication book with group resume, holiday menus and information, upcoming events and resort daily activities, etc

Assist management to ensure that hourly employees have the necessary resources to effectively perform their jobs (e.g., supplies, equipment, and inventory)

Perform additional duties as requested by the Restaurant Manager and/or Assistant Manager

Qualification

Guest serviceConflict resolutionPhone etiquetteTeamworkEnglish communication

Required

Ability to remain on feet for a prolonged period of time and ability to escort guests

Ability to maintain a pleasant disposition and work smoothly in high stress work environment

Pleasant voice and phone etiquette

Ability to listen effectively, to speak and write English clearly

Pleasant personality to effectively deal with guests during stressful service; questions and service, and to contribute to the overall atmosphere of teamwork with fellow employees

Ability to identify, address and resolve conflict

Maintain good safety habits and report unsafe or hazardous conditions to Security

Due to constant public contact, grooming is a factor of the utmost importance and must adhere to appearance code guidelines as set forth in the Employee Handbook