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MyMichigan Health · 12 hours ago

Application Analyst I

Midland, MI

Full-time

Hybrid

Entry Level

1+ years exp

MyMichigan Health is dedicated to providing exceptional healthcare services, and they are seeking an Application Analyst I to support their software applications. This role involves analyzing workflows, troubleshooting issues, and ensuring effective communication between end users and application teams to enhance operational efficiency.

Health CareHospital

Responsibilities

Uses a strong understanding of business systems and industry requirements to work with business owners and users to document requirements and workflows. Design and maintain content and key system controls (codes tables, master files, user's interfaces etc.)

Trouble shoots problems and incidents. Recommends innovative solutions

Plans, executes, and documents supporting evidence of application testing

Collects information regarding potential system enhancement needs and analyzes new functionality in releases to determine how it should be used

Analyzes application capabilities to optimize its use within workflows

Assists in cross training team members and users

Participates in additional projects including software updates and changes

Exhibit a commitment to exceptional customer service while providing Go-Live or Daily end user support and training of Applications

Understands fundamental functionality of application systems and diverse modules within the designated support area, utilizes foundational knowledge to navigate the system, develop and enhance workflows, and customize system configurations

Deliver prompt, efficient, and effective customer assistance by skillfully addressing reported concerns until they are successfully resolved

Participate in the creation, testing, and upkeep of system applications

Coordinate discussions, manage priorities, resolve conflicts, maintain a comprehensive issues list, and maintain project tasks within specified timelines

Utilize knowledge of primary application integration and transition points between primary application and third-party applications to troubleshoot and provide support

Takes ownership of incidents in primary areas of support and works collaboratively with other areas of support to ensure satisfactory resolution

Detect errors and inconsistencies in system configurations and documentation. Adhere to established processes and procedures to ensure system accuracy and integrity

Execute system updates and changes in accordance to IT incident and change policies and procedures. Including documentation of process, testing, and approvals

Effectively translate and communicate complex technical solutions across various groups to help drive informed decision making within the organization

Participates in an on-call support rotation to address organizational urgent needs

Travel between MyMichigan and affiliated Locations may be required to support applications and go-live implementations

Embrace the technological orientation of MyMichigan Health by showcasing competency in Microsoft Windows. Upon hiring, complete a Computer Skills Assessment via the learning management system. Depending on assessment outcomes, engage in further learning opportunities provided by MyMichigan Health

Qualification

Epic CertificationHealthcare IT experienceAnalytical thinkingAttention to detailCommunication skillsChange managementCustomer serviceCollaborationFlexibility

Required

Associate's degree

Bachelor's Degree in IT, business, or healthcare field or Associate's Degree with three (3) or more years of work related experiences providing advanced application system support

One (1) or more active Epic Certification(s)/Accreditation(s) or other relevant healthcare Certifications, demonstrating expertise in specific applications. (Completing Epic Certification is required within 90 days of hire for Epic Application Positions)

Quickly learns new system functionality and keeps up to date with the latest application enhancements

Displays analytical thinking skills to dissect complex problems, assess various options, and make informed decisions in support of Applications

Demonstrates strong attention to detail to ensure system integrity and accuracy

Communication skills, both written and verbal, for engaging with stakeholders, team members, and end users in a clear and concise manner

Ability to interact positively with end users and teammates, empathizing with their needs and translating them into system enhancements

Flexibility to work in a dynamic and evolving healthcare environment, responding adeptly to new challenges and opportunities

Demonstrates collaborative mindset with the capability to work effectively within multidisciplinary teams and build positive relationships

Experience in change management principles and practices, facilitating smooth transitions during system upgrades and implementations

Displays ability to prioritize tasks based on their importance and urgency aligned with the organizations mission, vision, and values

Preferred

Preferably one (1) or more years prior work experience within Healthcare or Healthcare IT, with a strong understanding of clinical workflows, healthcare terminology, and industry standards